Snapchat Not Working? 8 Fixes For The Issues [Updated 2023]

Snapchat is very popular in today’s time. It is due to its unique features and its treatment of the user’s privacy.

Snapchat is praised by many for its features, besides that, Snapchat also gets backlash for its uses from time to time because it is not working properly.

So, with Snapchat not working on your device, you can then check various reasons why it is not working and then apply the possible solutions to fix these issues with Snapchat.

Despite having so many great features, Snapchat has its fair share of problems reported by its users.

Some issues are caused by slow internet and some are caused due to problems in Snapchat.

Many things can be done by you while staying in your house like making sure to have a good internet connection, enough RAM, and storage.

So, if you are facing issues with Snapchat not working on your devices, then follow the instructions in the article for a full guide.

Why Is Snapchat Not Working?

Snapchat got eventually famous for its unique and innovative features but it is gradually declining.

That is mainly because of the number of bugs and problems Snapchat users have to face.

Not many users are indeed facing a high number of problems but those who do are also high in number.

Some are having problems with the app interfering with their location data, and some have difficulties on loading, receiving, and sending snaps.

Some of the major and most common issues reported by the users of Snapchat are given below:

The Snapchat App Keeps Crashing

Many users have reported Snapchat crashing again and again.

This problem is mainly due to the failure of Snapchat but can also be caused due to slower internet or lack of space.

Failing To Deliver Snaps

What many people hate about Snapchat is, Snapchat needs a lot of data or a strong internet connection for it to work properly.

So when the internet connection isn’t strong enough users might face problems sending snaps to their contact.

Snapchat’s Ghost Mode Isn’t Working

Despite, Snapchat doing its best to maintain the privacy of its users, sometimes some key features to maintain a user’s privacy like ghost mode won’t work as they should.

This is mainly due to bugs in Snapchat.

Lags While Taking Videos

Due to reasons like an older version of Snapchat or lack of memory or even internet problems, many people can face lags while taking videos.

This can affect a person massively when creating content using Snapchat.

Difficulties In Loading Filters

The main feature of Snapchat is its filters and when the filter isn’t loading, it can create a massive problem for the users.

Snapchat Won’t Send Normal Texts

Not only snaps but Snapchat users can face difficulties in sending normal texts too.

For instance, when someone says hi to their contact the message can not receive by the desired user, or even worst, the message can not be even sent.

Won’t Log In Even When The Username And Password Are Correct

A huge problem can be the inability to log in even after using the correct username and password.

This is a huge problem that the user shouldn’t face.

Why Isn’t Snapchat Working?

If you are facing any of the above-mentioned problems, there could be various reasons for those problems.

Sometimes Snapchat just stops working all over the world because its servers get crashed.

Whatever the cause of these problems might be, a few simple tips listed below can play a vital role to help you fix them.

If one doesn’t work make sure to follow other methods of solution to fix your problems with Snapchat on your smart devices (IOS/Android).

Steps To Solve The Problem Of Snapchat Not Working

Here are a few techniques that can help you fix the problems with your Snapchat if your application is not working as it is intended to.

Check Your Internet Stability

While using any kind of social networking application internet is the most important thing you should focus on. So, make sure to check the stability of your internet connection.

If your internet connection is poor, then you might face some problems with sending snaps and receiving snaps.

You will have difficulties using every feature of the application if your internet connection is not strong enough.

If your internet connection or Wi-Fi speed is slow, then you can try turning the Wi-Fi of your device off and turning it on again.

If that doesn’t do the job, then try restarting your router. Let the router be off for a minute or so before restarting it.

Try Restarting Snapchat

If even after you restart your router or if your Wi-Fi speed isn’t the problem, then try restarting your Snapchat on your smartphone.

For restarting Snapchat, just close Snapchat from the multiple task section and restart it.

Oftentimes, Snapchat tends to crash because of some bugs which might be fixed just by restarting the app.

Log Out Of Snapchat And Log Back In

Even after restarting Snapchat on your device, if you are facing similar problems then you should try logging out of Snapchat and logging back in.

This may solve your problem and Snapchat will run as it is intended.

To log out of Snapchat, you should do the following simple steps:

Step 1: Open Snapchat

Open Snapchat on your smartphone by simply tapping on the app.

Step 2:Click Your Profile

Click the round icon having your Bitmoji profile picture which you can find at the top left corner of your screen.

Step 3: Tap On Settings

After you click it, you will find the setting icon at the top right corner of your screen. Tap it!

Step 4: Log Out

Scroll till the end, at the end of the list of settings you will find an option for “Log Out”. Tap it.

After you click the “Log Out” option you will be shown a message stating “Are you sure you want to log out?” with two options “Log Out” and “Cancel”.

Click “Log Out”.

You will be logged out of Snapchat and will be directed to the “Log In” menu.

Step 5: Log In Back To Your Account

For logging in back all, you have to do is insert your username in the “Username” section and enter the password in the “Password” section which is just below the “Username” section.

You will be manually logged in to your profile.

{Note: This process is applicable for both Android and IOS devices.}

Update Snapchat

Sometimes when Snapchat isn’t up-to-date with its software version, Snapchat tends not to work properly or starts crashing.

When you don’t update Snapchat the bugs that are fixed by the latest update won’t get fixed and will cause you some problems while using Snapchat.

So I would suggest you keep your app up-to-date.

Steps To Update Snapchat On Android Device

The necessary step to take while updating Snapchat on an Android Device is below:

Step 1: Launch Play Store

Open the Google Play Store on your smartphone.

Step 2: Search Snapchat

Simply click on the search bar at the top of your screen, “Google Play” is written there. Search for Snapchat.

Step 3: Update Snapchat

Click on Snapchat and if any update is available click the update button. Your Snapchat will update soon.


Step 2: Click On the three horizontal lines “≡”

Tap on the three horizontal lines “≡” from the upper left corner of the screen.

Step 3: Tap On “My Apps & Games”

You should find a “My Apps & Games” option, tap on it.

Look for the “Updates Section”, and if there is a new update on Snapchat you will be able to find it there.

Step 4: Update Snapchat

If you discover Snapchat within the “Update Section”, you should just simply update Snapchat.

If you are feeling like updating Snapchat manually whenever a new version comes without having you check on it, then you can simply activate the auto-update option on your device.

This should allow Playstore to automatically update Snapchat whenever a newer version of Snapchat gets released.

After checking for updates and if available, updating Snapchat straight away is going to be the proper thing to do.

To update the Snapchat application on your device, you should follow the steps listed below:

Steps To Enable Auto Update Snapchat On Android

The steps which can help you a lot to update Snapchat on Android are below:

Step 1: Open Play Store

On your smartphone or tablet open the Play Store by simply tapping on the app.

Step 2: Tap On The Three Horizontal Lines “≡”

Click on the three horizontal lines “≡” located in the upper left corner of the screen.

Step 3: Click On The Settings

When you click on the three horizontal lines “≡”, you will see Settings. Tap the Settings option.

Step 4: Enable Auto-Update

Search for the Auto-updates apps option on the setting menu and click on that option.

You’ll see the choice to decide between updating your apps “Over Any Network,” and “Over Wi-Fi only.”

I would suggest clicking “Over Wi-Fi only” if you have the availability of a Wi-Fi network most of the time.

Steps To Update Snapchat On iOS Device

Many people might have a problem while updating Snapchat on their iOS devices.

If you are one of them then following the step below will be the right thing to do:

Step 1: Open App Store.

On your iOS Device(iPhone or iPad) open the App Store.

Step 2: Click On The Profile Icon

Now, search for your profile icon located at the highest right section and click on it.

Step 3: Update Snapchat

You’ll find the list of apps waiting to be updated. Scroll down until you’ll find Snapchat.

If you discover Snapchat on the list, then tap on “Update”.

If you have the will to update other remaining apps too, then just simply tap on Update All.

Update Your Device

If even after you update your Snapchat or simply there is no update available, then check if you have a pending OS(Operating System) update on your device.

Oftentimes, Snapchat tends to not work properly or even crash on an older version of OS, as a newer version of Snapchat might not be compatible with the older OS version.

You need to make sure you’re up-to-date with your OS updates.

If an older OS version is causing problems in Snapchat, you should follow the steps given below to update your OS:

Steps To Update OS On Android Devices:

The steps to update OS on an android device is below:

Step 1: Open “Settings”

Open the Settings app on your android device simply by clicking on it.

Step 2: Click On “About Device”

Till you see the “About Device” option scroll down and once found, click on it.

Step 3: Update Your Software

Now, just in case you see an option for a Software update, tap on “Software Update.”

Some devices automatically update themselves whenever one is available if you enable the Auto-update option.

Steps To Update OS On An iOS Device

The important steps which help to update OS on an iOS device are down:

Step 1: Open Settings

Go to the settings of your device by opening the app.

Step 2: Click On “General”

There you should find a “General” option, click it.

Step 3: Tap On “Software Updates”

You’ll find an option of “Software Update” right below the “About” section, click the “Software Update” option.

Step 4: Update Your OS

There check if any iOS update is being offered and if there is an update available, click the “Download and Install” option.

You can activate auto-update by enabling “Automatic Updates” that you simply will find on the highest part of your screen.

Try uninstalling & Reinstalling Snapchat

If even after trying all the above-mentioned techniques your Snapchat isn’t working properly then try uninstalling Snapchat and reinstalling it.

Sometimes due to some bugs, Snapchat tends to not work as it should, and uninstalling will clear the app and the bugs from your device.

After you uninstall Snapchat, you can simply install Snapchat again.

This should fix your problem with Snapchat.

Try Clearing Cache From Snapchat

When you will clear your cache from Snapchat, the app will delete some types of data and information stored on your smartphone.

If you clear your cache, Snapchat will only clear the least important data not your pictures in your memory.

Clearing the cache will give more space for Snapchat to run smoothly and without lags and crashes.

Steps To Clear Cache On Snapchat:

Clearing the cache is very important for an app to run smoothly, as it makes up space for the app to store more data and process it as well.

The Steps to clear the cache on Snapchat are below:

Step 1: Open “Snapchat”

Launch Snapchat on your device by simply clicking on it.

Step 2: Tap On the Profile Icon

On the top left corner of your screen, you will find your profile icon tap on it.

After that, you will find a setting icon on the top right corner of your screen. Click that icon.

Step 3: Clear Cache

After clicking the setting icon, scroll to the bottom where you will find “Clear Cache” on the “Account Actions” section. Tap “Clear Cache”

After clicking “Clear Cache”, you will see the “Clear All Cache?” question with two options to choose from; “Clear” and “Cancel”. Tap “Clear Cache”

After you clear the cache from Snapchat, Snapchat will automatically restart.

Try Contacting Snapchat

Even after you try all the steps given above, it’s better to contact Snapchat.

Doing so will let them know your problem and they will analyze your Snapchat.

After they complete analyzing your Snapchat, they will send you the details of your problem and solution too.


In my opinion, Snapchat is a great social networking app that gives users a platform to interact with other people and show their content.

Despite listing a few problems of Snapchat, it is very unlikely for you to face such problems and in case you do happen to get into some problems just make sure to do the above-mentioned techniques.

So you can use your Snapchat without any worry.

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