12 Fixes For Snapchat Not Working [2023]

Snapchat not working

Snapchat is popular nowadays. People love it because it has cool features and respects your privacy. Many people think highly of Snapchat because of its features. Sometimes Snapchat gets criticized because it doesn’t work properly. Do you know the reasons and fixes behind Snapchat not working properly? Then, I got you.

If Snapchat isn’t working on your device, it might be because of a bad internet connection, an old version of the app, or some glitches and problems. To fix it, make sure you have the latest version of Snapchat installed. If not, you can try updating or reinstalling the app. Also, check your internet connection and make sure it’s stable. Lastly, double-check your device settings to make sure everything is okay.

If you’re having trouble with Snapchat not working on your device, this article provides a comprehensive guide with instructions to help you resolve the issue.

Why Is Snapchat Not Working? [With Fixes]

Snapchat is a famous social media app allowing users to share photos, videos, and messages with friends and followers. However, there are times when Snapchat may experience issues that prevent it from functioning properly.

In this section, we will explore why Snapchat may not work and provide simple fixes to help resolve these issues. Whether you’re experiencing problems with the app’s features, connectivity, or performance, we’ve covered you with troubleshooting tips to get Snapchat up and running smoothly again.

Reason 1: Poor Internet Stability

One common reason Snapchat may need to be fixed is its poor internet connection. When your internet connection is unstable or weak, it can affect the app’s functionality, leading to issues like slow loading, failed uploads, or even a complete inability to use it.

Fix: Check Your Internet Connection

Ensure that you are connected to a stable and reliable Wi-Fi network. If you’re using cellular data, ensure you have a strong signal. Consider switching to a different network or moving closer to the router to improve signal strength.

Reason 2: Snapchat App Crash

Snapchat keeps crashing, and lots of people are having this problem. It happens when you’re using the app, and suddenly it stops working.

The main reason for this issue is that Snapchat is not working properly. However, it can also happen if your internet is slow or you need more space on your device.

Fix: Restart Snapchat

If Snapchat keeps crashing, there are a few steps you can try to fix the issue. First, if you have already restarted your router and your Wi-Fi speed is not the problem, attempt to restart Snapchat on your smartphone. To do this, simply close Snapchat from the multitasking section of your phone and then reopen it.

Sometimes, Snapchat crashes due to bugs in the app. Restarting the app can fix these bugs and resolve the crashing problem. It’s a simple and often effective solution to try before moving on to other troubleshooting methods.

Other underlying issues could exist if restarting Snapchat doesn’t solve the problem. You can seek further assistance by contacting Snapchat’s support team or searching online for additional troubleshooting guides for your device and operating system. They can provide more detailed instructions and help you find a solution to the ongoing crashes.

Reason 3: Snapchat’s Ghost Mode Not Working

Sometimes, users may face issues with Snapchat’s Ghost Mode not working properly. Ghost Mode is a feature designed to help maintain user privacy by hiding their location from others. However, there are instances where this feature may function differently than expected.

The primary reason for Ghost Mode not working as it should is typically related to bugs within the Snapchat application. Bugs are glitches or errors in the software that can affect the performance and functionality of specific features. In this case, these bugs could be causing the issues with Ghost Mode.

Fix: Enable Ghost Mode Correctly

Here are the steps to enable Ghost Mode correctly on Snapchat, presented in bullet form:

  1. Open Snapchat.
  2. Access the Map by pinching the screen.
  3. Tap on your Bitmoji or profile picture.
  4. Go to the settings or manage option.
  5. Locate and toggle on the Ghost Mode setting.
  6. Confirm and save the changes.

Following these steps will help you enable Ghost Mode correctly and protect your location privacy on Snapchat.

Reason 4: Lag While Taking Videos

Lagging while recording videos on Snapchat can be caused by using an older app version, limited device memory, or internet connectivity issues.

These problems can significantly impact content creation on Snapchat.

Fix: Close Any Unnecessary Apps Running In The Background

You can close any unnecessary apps running in the background while taking videos on Snapchat to fix the lag. Here’s how to do it:

  1. While on Snapchat or your home screen, press the home button or use the recent apps button to view the multitasking screen.
  2. Swipe left or right to navigate the open apps and find the ones you don’t need now.
  3. Swipe the app windows off the screen or swipe them up (depending on your device) to close them completely.

Closing unnecessary apps running in the background frees up system resources and improves the performance of Snapchat while recording videos. This helps reduce lag and creates a smoother video recording experience.

Reason 5: Unable To Log In Even With The Correct Username And Password

Facing the issue of needing help logging in despite entering the correct username and password can be a significant problem for users. It is an issue that should be addressed, as it prevents users from accessing their Snapchat accounts and using the app’s features.

Fix: Double-Check That You Have Entered The Correct Login Identifications

In case you’re unable to log in even with the correct username and password, there are a few steps you can take to resolve the issue. First, double-check that you have entered the login identifications correctly, paying attention to any capitalization or special characters. If that doesn’t work, try resetting your password or clearing the cache and app data for Snapchat.

Resetting the password can help if there’s a temporary issue with your account, while clearing the cache can remove any potential glitches or corrupted data. If the problem continues, it’s recommended to contact Snapchat support for further assistance and guidance in resolving the login issue.

Reason 6: Outdated Snapchat App

One possible reason for experiencing issues with Snapchat is using an outdated app version. When you don’t update Snapchat to the latest software version, it can lead to various problems and hinder smooth functionality.

Outdated versions of Snapchat may contain bugs or compatibility issues that have been addressed and fixed in the latest updates. Not updating the app causes you to miss important improvements and optimizations that enhance performance and resolve known issues.

Fix: Update The Snapchat App

Updating Snapchat is crucial to ensure proper functionality and avoid issues like crashes. When Snapchat is not up-to-date, bugs may persist, causing problems while using the app. To update Snapchat on an Android device, follow these steps:

  1. Launch the Google Play Store on your smartphone.
  2. Search for Snapchat using the search bar at the top.
  3. If an update is available, click the update button, and Snapchat will update soon.

Alternatively, you can access the update through the Play Store’s menu:

    1. Tap on the three horizontal lines (≡) in the upper left corner of the screen.
    2. Select “My Apps & Games.”
    3. Look for the “Updates” section, where you can find any available updates for Snapchat.
    4. If an update is available, update Snapchat.

To enable auto-update for Snapchat on Android:

  1. Open the Play Store on your device.
  2. Tap on the three horizontal lines (≡) in the upper left corner.
  3. Select “Settings.”
  4. Look for the “Auto-update apps” option and tap on it.
  5. Choose “Over Wi-Fi only” if you primarily use a Wi-Fi network.

For iOS devices, follow these steps to update Snapchat:

  1. Open the App Store on your iOS device.
  2. Tap on your profile icon located in the top right section.
  3. Scroll down to find Snapchat in the list of apps waiting to be updated.
  4. Tap “Update” to update Snapchat.

Regularly check for updates and update Snapchat promptly to ensure the best user experience.

Reason 7: Outdated Device Software

Outdated software may not be compatible with the latest version of Snapchat, leading to functionality problems. These issues can include filters not appearing or not functioning correctly. Keeping your device’s software up-to-date ensures compatibility and avoids glitches or crashes.

Fix: Update Your Device

Updating your device’s operating system (OS) is important to ensure optimal compatibility with the Snapchat app. If you have already updated Snapchat or there are no available updates for the app, you should check for pending OS updates on your device. Older versions of the OS may cause Snapchat to malfunction or crash, as newer versions of the app might not be compatible with outdated OS versions.

To update the OS on your Android device, follow these steps:

  1. Open the “Settings” app on your Android device.
  2. Scroll down until you find the “About Device” option and tap on it.
  3. Look for the “Software Update” option. If available, tap on it to update your software. Some devices may have an auto-update feature enabled.

To update the OS on an iOS device, follow these steps:

  1. Open the “Settings” app on your iOS device.
  2. Tap on the “General” option.
  3. Look for the “Software Update” option below the “About” section. Tap on it.
  4. Check if any iOS updates are available. If so, tap “Download and Install” to update your OS.

You can also enable the auto-update feature by locating the “Automatic Updates” option, typically at the top of the settings screen, allowing your device to update its OS whenever new updates are released automatically.

Reason 8: Continuous Issues Or Bugs

Continuous issues or bugs refer to recurring problems within the Snapchat app that persist even after attempts to resolve them. These issues can display in various ways, such as app crashes, freezing, slow performance, features not working correctly, or unexpected behavior.

Like any complex software application, Snapchat may face continuous issues or bugs that affect its performance and functionality. These issues can range from minor glitches to more significant problems that impact the overall user experience.

Fix: Try Uninstalling & Reinstalling Snapchat

Uninstalling and reinstalling Snapchat can resolve various issues you may encounter. If Snapchat continues to malfunction even after trying other troubleshooting methods, uninstalling the app can help eliminate any bugs or issues causing the problem. By removing Snapchat from your device and then reinstalling it, you can start with a fresh installation that may resolve the issues you’re experiencing.

Simply uninstall Snapchat, visit your app store, and reinstall the app. This process can often fix problems and restore Snapchat’s proper functionality.

Reason 9: Snapchat Filters Not Working

Snapchat filters rely on temporary data stored in the app’s cache to function properly. The cache contains files and information that help enhance the performance and speed of the app. However, over time, this cache can become filled with outdated or corrupted data, leading to conflicts with the filters.

When the app’s cache becomes cluttered or contains corrupted data, it may not provide access to the filters or keep buffering. This can result in filters not appearing, appearing distorted, or not applying to your photos or videos.

Fix: Clear Snapchat Cache

To clear the Snapchat cache and resolve issues with filters not working, you can follow these steps: Open the Snapchat app, tap on your Profile, access the Settings by tapping the gear icon, scroll down, and select “Clear Cache” or “Clear Storage,” and confirm the action by tapping “Clear” or “Delete.” This will remove temporary files that could be causing conflicts, and then you can relaunch the app to see if the filters start working properly again.

Reason 10: Snapchat Camera Not Working

The camera functionality in Snapchat relies on hardware and software processes. These processes can encounter temporary glitches or conflicts that prevent the camera from working as expected. This can manifest as a black screen, frozen image, or an error message when accessing the camera within the app.

If the Snapchat camera is not working properly, it can prevent you from taking photos or recording videos within the app.

Fix: Restart Your Device And Relaunch Snapchat

Restarting your device to resolve this issue is a simple and effective fix. Restarting your device helps clear temporary system and app processes, allowing for a fresh start. It can help resolve any software-related conflicts or glitches affecting the camera functionality in Snapchat.

Here are the steps to restart your device and Relaunch Snapchat:

  1. Press and hold the power button on your device until you see the power options menu.
  2. Select the “Restart” or “Reboot” option from the menu.
  3. Wait for your device to turn off, then turn it back on again.
  4. Once your device has restarted, locate the Snapchat app on your home screen or app list.
  5. Launch Snapchat and try accessing the camera again to see if it’s functioning properly.

Reason 11: Server Issues on Snapchat’s End

Snapchat is a complex application that relies on servers to handle various functions and interactions. The app may experience server issues or outages, which can impact the app’s overall functionality and cause disruptions for its users.

Snapchat’s servers are responsible for processing and managing the vast amount of data users generate, including snaps, messages, stories, and interactions with friends. These servers handle tasks such as delivering snaps, storing user data, managing friend lists, and processing filters and effects.

However, due to high traffic, technical glitches, maintenance, or updates, Snapchat’s servers may encounter issues. When server issues occur, users may experience problems with sending or receiving snaps, delays in loading stories, glitches in filters or effects, or difficulties in accessing certain features within the app.

Fix: Visit Snapchat’s Support Website

Snapchat has a dedicated support website that provides updates, announcements, and information about any ongoing server-related problems. Visiting this official support website lets users stay informed about the status of Snapchat’s servers and any known issues they are working on.

Reason 12: Snapchat Account Locked Or Suspended

Sometimes, Snapchat may lock or suspend user accounts for various reasons. This can occur if there are concerns or violations related to Snapchat’s terms of service, community guidelines, or other policies. When your Snapchat account is locked or suspended, you may be restricted from accessing certain features or unable to use the app.

Fix: Verify Your Account Or Contact Snapchat’s Support

If your Snapchat account is locked or suspended, follow the instructions on the app to verify your account. These instructions may include verifying your account through email or phone number, submitting necessary documentation or identification, or appealing the account suspension through the designated channels.

If you require further assistance or have questions about your locked or suspended account, I recommend you directly contact Snapchat’s support. Snapchat’s support team can provide additional guidance, answer your queries, and assist in unlocking or restoring your account.

Also Read: 10 Solutions on Snapchat call failed to Connect

How To Know If Snapchat Is Down Right Now?

You can follow a few steps to determine if Snapchat is experiencing an outage or is down. Firstly, check if you can access other websites or applications on your device. If you cannot connect to any other services, there is likely an issue with your internet connection. In this case, you can troubleshoot your internet connection by restarting your router or contacting your internet service provider for assistance.

If your internet connection works fine and you suspect that Snapchat might be down, you can verify its status by visiting the Snapchat Support Twitter account. The official Snapchat Support account often provides updates about any ongoing issues or outages. You can also search for recent tweets from other Snapchat users to see if they report similar problems.

Additionally, you can visit DownDetector, a website that tracks service outages and user reports, to check if there is a significant spike in reports regarding Snapchat. These steps should help you determine if Snapchat is experiencing widespread issues or downtime.

Also Read: Snapchat Call Failed To Connect [With Fixes]

What Should I Do If My Snapchat Filters Are Not Working?

To address issues with Snapchat filters not working, here are steps you can take. Check your Snapchat and device settings. Ensure that camera access is enabled for Snapchat in your device settings. Within the Snapchat app, go to “Settings,” then “Privacy,” and make sure the “Camera” permission is enabled.

Clear the cache of the Snapchat app. Find the Snapchat app in your device settings, and clear its cache. This won’t delete your saved Snaps or account information.

If the problem continues, uninstall and reinstall the Snapchat app. Before uninstalling, remember to log out. After reinstalling, log back in and check if the filters work properly.

Also Read: How To Fix Snapchat Not Loading Snaps Or Stories?

How Do I Resolve The “Snapchat Could Not Refresh” Error?

In order to resolve the “Snapchat Could Not Refresh” error, you can take a couple of steps. Firstly, check your internet connection to ensure it’s stable. If it’s fine, force-close the Snapchat app and reopen it. On iPhones without a home button, swipe up from the bottom and away from the app. Tap the square or recent apps button on Android devices, then swipe away from Snapchat.

If the error continues, try clearing the app’s cache. On iPhones, go to Settings, find Snapchat, and select Clear Cache. Go to Android settings, apps, or Application Manager, select Snapchat, and tap Clear Cache. These steps should help resolve the error and get your Snapchat working again smoothly.

Also Read: How To Fix Quick Add Not Working On Snapchat?

Frequently Asked Questions (FAQs)

Here are the frequently asked questions related to Snapchat not working, and they are as follows:

Can A VPN Cause Issues With Snapchat?

Yes, using a VPN (Virtual Private Network) can cause issues with Snapchat. Snapchat’s security measures may detect the use of a VPN and flag it as suspicious activity, leading to temporary or permanent account suspension. It is advisable to avoid using VPNs while using Snapchat to prevent any disruptions or account-related problems.

Can Having Low Phone Storage Impact Snapchat’s Functionality?

Yes, low phone storage can impact Snapchat’s functionality. Insufficient storage can cause lagging, freezing, or crashing of the app. It can also affect tasks like saving media and loading filters. To ensure proper functioning, regularly free up storage space on your phone by deleting unnecessary files and apps.

Can Changing My Device’s Time And Date Settings Affect Snapchat?

Yes, changing your device’s time and date settings can impact Snapchat. Inaccurate or manipulated settings can cause problems with message delivery and snap timestamps and may even result in temporary account suspension. It’s important to keep your device’s time and date settings accurate and automatically updated for proper Snapchat functionality.


Snapchat is a cool app that lets you have fun and connect with friends by sharing pictures and videos. While there may be a few occasional problems with Snapchat, it’s highly unlikely that you will experience them.

However, if you do come across any issues, don’t worry! Just remember to follow the simple techniques mentioned above, and you’ll be able to use Snapchat smoothly without any concerns. So enjoy using Snapchat to stay connected and share your amazing moments with friends!

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