It’s really frustrating when your most favorite app is not working properly the way it supposed to, right? In the case of Snapchat, recently, most of the users reported that Snapchat not loading snaps or any stories. The thing won’t get any worse if you can able to find or see the received message or snap later. But in the Snapchat app, all the messages or snaps and stories will disappear right after you look at them. What’s the reason or benefit of installing Snapchat if you can’t even see, load, or sent the stories and snaps, right? So considering this issue, I have come to the best solution to fix it.
Snapchat not loading snap or story issues are found in both Android and IOS devices. Most of the time, restarting the Snapchat app can fix the issues like not loading snaps, stories, grey preview pictures. However, we find that this method only works on a few devices. But there are still lots of other methods that help to fix Snapchat not loading snaps issues and even if you are able to view snap from one specific person, and today we are going to look at them one by one in this article.
Now, without any further delay, let’s head into the helpful methods where any Snapchat users can fix the not loading snaps or stories issues in their devices. That’s because the below-mentioned methods work both on Android, Tablets, iPhone, iPad devices.
How to Fix Snapchat Not Loading Snaps
For the Snapchat users, if your snaps are not loading properly or you can’t view the images and video in chat, then you are one step away to solve that problem.
In this section, you can also fix other Snapchat issues, such as when you use the Snapchat camera, then you may have seen the black screen without any popping error message. You may have waited for a couple of minutes to load the video, but it just won’t load. Likewise, you may also have seen the grey preview image in the received snaps, which also doesn’t load properly.
So you can find the solutions to all these Snapchat issues in this section.
Make sure to head through all the helpful methods down below.
Restart Your Mobile
The basis way or method to solve the issues related to any mobile application is to restart the mobile phone. If there is just a minor error like your app is not loading properly, then this method can do the job. So first, restart your mobile or device that may also solve the issues regarding the Snapchat.
In this section, learn the simple way to restart your mobile phone, whether you are using Android or IOS.
For Android Users: Press and hold the power button until you see the restart. Now, tap o the restart, and your job is done.
For IOS Users: Press, release the volume up and down key, and afterward press the power button until the screen turns black.
Enable Your Snapchat Permission
If restarting your mobile phone doesn’t work, then it might be possible that Snapchat didn’t get permission from your phone storage, locations, and more. If you don’t allow permission, then Snapchat cannot detect screenshots, save certain content, scan Snapcodes, and more.
So here’s the simple way to enable the Snapchat permission. This method works on both Android and IOS device users.
- Open your Snapchat app and tap on your profile.
- Now, tap on the setting gear icon located at the upper right corner side.
- Under the Privacy section, tap on the permission.
- Now there allow all the permission and close the app.
Clear the Snapchat Cache
A cache is a small portion of CPU memory that holds a copy of information or data. When you download the Snapchat, then afterward, the cache starts to collect the data from the app. Sometimes, the cache also occurs some problem in the app if the cache is full. So clearing the cache can solve the issues.
To clear the cache of the Snapchat, follow the simple few steps down below.
- Open the app and tap on the profile icon located on the upper left side.
- Now, tap on the setting gear icon from the upper right side.
- Under the Account action section, tap on the Clear Cache, which will clear all your Snapchat cache. Don’t worry; it just removes the duplicate files and data; your memory backup won’t be deleted.
Check Your Wi-Fi Connection
Sometimes, a weak Wi-Fi connection also the cause of Snapchat not loading snaps or stories. Maybe your internet cannot provide the full connection to load the snaps, images, or stories on Snapchat. So in this situation, restart your Wi-Fi router and see whether the problem is solved or not.
To restart the router, press and hold the small button at the backside of the router for 10 seconds.
Change Your WiFi DNS
If there’s no problem with your Wifi connection then maybe your DNS (Domain Name System) is not stable. In this case, change your DNS. Changing the DNS works on some users or devices so who know it might also work on you.
To change the DNS, follow the down below steps.
- Go to your mobile settings from the upper right corner of the screen.
- Tap on the connection section which consists of your WiFI.
- Now, tap on your Wifi and choose Advanced option.
- On the Ip Settings section, change DHCP to Static.
- After that, on DNS 1, erase the previous IP and type 22.214.171.124. Similarly, on DNS 2, type 126.96.36.199.
- At last, save the changes.
Remove and Re-add Your Snapchat Friends
You can also remove and re-add your Snapchat friends to fix the issues. In some cases, this method does the job, and once again, you can able to enjoy the Snapchat without facing any error. But remember, it will delete or remove all the previously received and sent snaps. So if you are fine with that, then follow the easy steps down below to implement this method.
- Open the Snapchat application and go to your profile.
- Now, tap on the My Friends section and choose the person to whom you have then issues.
- Tap on the three-dot line and choose the Remove Friend option.
Note: You can even tap and hold the specific person and choose the Remove Friend.
Once you completed the above method, then re-add your friends.
Clear the Snapchat Conversation
You can also clear all the Snapchat conversations to fix if your snaps, image, or stories are not loading properly.
To clear the Snapchat conversation, take a closer look at simple steps down below.
Note: This will not delete any saved or sent messages in your conversation.
- Open the Snapchat application and go to your profile
- Now, tap on the setting gear icon.
- Under the Privacy section, tap on Clear Conversation.
- Now, tap on the cross mark on your friend which you are facing the issues and tap on Clear
Re-install the Snapchat
If all the above-listed method doesn’t work then probably the issues are on your Snapchat app. Maybe your app is outdated that needs a new version or have some bugs. So, in this case, update or reinstall the app.
To update or re-install the Snapchat app, follow the steps down below.
- Delete the Snapchat application.
- Open the Play Store for Android users and App Store for iPhone users.
- Search for the latest version of Snapchat, download and install the app in your device.
Also read: How to Unlink Phone Numbers from Snapchat
How to Fix Snapchat Not Logging Issues | Can’t Log into Snapchat Connection Error
Recently Snapchat is getting a few issues regarding the login. Not only that, but many people also reported that they could not connect to Snapchat, but their Snapchat is also temporarily failing and similar more problems like this.
But don’t worry, here we have come with a robust solution regarding your Snapchat issues whether its login problem or you cannot connect to the Snapchat.
So, let’s take a look at the helpful solution down below.
Check Your Username and Password
The first thing you must check if you are facing the Snapchat login problem. Sometimes you provide the incorrect login credentials and locked out of the Snapchat account.
Check Your Internet Connection
Another issue regarding the login or poor connection in Snapchat is due to the lack of internet connection. You might have a slow or unstable internet connection that leads to fails the proper login. So check your internet or restart your Wi-Fi device that helps to solve the internet connection. After that, once again, try to login to the Snapchat account.
Don’t Use the VPN
If you use the VPN while connecting to the Snapchat or during the login time, then you may face the problem accessing Snapchat.
So if you are using the VPN and facing the login problem, then switch to a different network and try to access the Snapchat.
Uninstall Unauthorized Apps and Plugins
If you have installed a third-party application for Snapchat, then try to remove them all. You will see could not connect the error message if you have a third-party app in your device. They can prevent the Snapchat to open or log in.
So, remove all the third-party apps and try to login into the Snapchat. Once you are successfully able to log in, then once again re-install the removed apps in your device.
Close and Re-open the App
Sometimes, closing and re-opening the Snapchat does the job regarding the login issues. It will resync the app server and may help to fix the problem.
Reactivate Your Snapchat Account
In case you have a deactivated Snapchat account, then it also prevents you from accessing your account. In that case, reactivating Snapchat using the Username and Password can do the job. But, this only works if it hasn’t been 30 days from the deactivating. If the Snapchat account is deactivated for more than 30 days, then you can access or reactivate your account.
Besides, if you had also deleted your app less than 30 days ago, then you can still log in to Snapchat.
Please note: You have to use the Username to log in to Snapchat. If you use the email address instead of Username, then you can see the message User Not Found.
How to Fix Snapchat Failed to Sent Snaps | Snapchat Stuck on Sending
Unable to replay on Snapchat is a frustrating thing to see, especially when you are talking to your favorite person. This is only less frustrating things because you already know each other. But what if you are talking to the person whom you have recently met on Snapchat? A person could lose interest from you if he/she didn’t get the replay.
So if your snaps aren’t sending or Snapchat failed to send snaps, then there are various reasons behind the issues. Let’s see how to overcome these issues or troubleshoot the Snapchat app and get the job done.
Check Your Internet Connection
The first thing you should do is to check your internet connection. If you are facing the issues of either sending or receiving the snaps on Snapchat, then it’s probably because of your internet connection. Maybe you have a poor connection, or you didn’t have enough strength on your signal to send the snaps on Snapchat.
So restart your Wi-Fi router or get closer to the router and try to resent the snap once again. If your weak Wi-Fi connection is from the ISP (Internet Service Provider), then call and fix the problem. Besides, you can also use the mobile data if it’s important to send your snaps on Snapchat.
Re-login Into the Snapchat
When your snaps are not sending or failed to send, then you can also re-login into the Snapchat. What I mean to say is log out from the Snapchat and again login. This method also may help to fix the problem regarding the snaps aren’t sending.
Restart Your Snapchat App
If the problem is not solved from the above method, then the issue maybe with the Snapchat itself. In this case, you have to restart your Snapchat app. So forcefully close the Snapchat app in your device (either iPhone or Android) and once again try to send the snap.
Clear All the Cache
Sometimes the too many Cache or full of Cache can cause the issues which you are facing right now in Snapchat. Then issues occur not only on the sending snaps but also lead to various other head-scratching issues.
In this case, it’s time to clear all the Cache of the Snapchat app. Some people may not know the meaning of Cache and might be wondering whether it’s safe to clear Cache or not. Well, Cache is just a hardware component or method that stores the information of your Snapchat. So let’s take it as a junk file, if you clear the Cache then it won’t delete any of your data.
If you don’t know how to clear the Cache of Snapchat, then scroll upward and visit the Clear Snapchat cache section.
Check the Storage Location
Change in the storage can also lead to this Snapchat issues. If the storage is changed with another third-party memory than try to restore it to its default storage. In other words, if you have shifted the Snapchat storage location to your memory card then once again use the internal storage location.
Remove and Re-add Friends
If you are having trouble sending the snap to a particular person then remove your friend from the Snapchat and again re-add them. By doing this, you may once again able to send the snaps.
So to remove the friends on Snapchat, follow a few steps down below.
- Open the Snapchat app and visit your profile.
- Now, click on Add Friends.
- Now, click on My Friends
- Select the friend which you want to remove.
Once you completely remove the friends on Snapchat then again add your friends and try to send the snap. Now this time, you may be solved. But remember, all your previous snaps will be deleted.
Is Snapchat Getting Deleted in 2020?
Many rumors are spreading out there regarding the Snapchat shutdown. Lots of people heard that Snapchat is getting deleted in 2020, and it freaks out the people.
But here’s the truth, Snapchat is not getting shutting down or deleted in 2020. It’s just unproven rumors that were spreading into the people’s ears. Besides, Snapchat support already states or confirmed the false rumors about the Snapchat shutdown.
So instead of chasing the false rumors, get connected with new friends, and enjoy your time with Snapchat.
Snapchat is a great and fun app to connect with your friends around the world. But sometimes, it causes head-scratching issues like not loading snaps or stories properly and sometimes makes the users uninstall the app because of these reasons. But think before you move to the conclusion because there are ways like which we have listed above to fix the issues. Patience is the key to deal with these technical problems.
So whenever your Snapchat snaps, image or stories are not loading, then use the above-listed methods and fixes them in no time. Besides, you have also found the solution to fix the Snapchat login problem and failed to send snaps.
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