Why Snapchat Not Loading Snaps Or Stories? | With Fixes [2023]

How to Fix Snapchat Not Loading Snaps

It can be annoying when your favorite app doesn’t work properly. Well, lots of people have been having trouble with Snapchat lately. They’ve been saying that snaps and stories aren’t loading. And even if you find or see a message or snap later, it disappears as soon as you look at it. But don’t worry! We’ve discovered the best solution to fix Snapchat not loading Snaps or Stories.

If Snapchat isn’t loading snaps or stories on your device, try restarting, checking your internet connection, enabling permissions, clearing the app cache, removing and re-adding friends, clearing conversations, reinstalling Snapchat, updating the app and device, or using a safe VPN. Contact Snapchat customer service if issues remain.

But, we have discovered that this method is effective only on a limited number of devices. Thankfully, several other methods can help resolve the Issue of Snapchat not loading snaps, even if you can view snaps from one person. In this article, we will explore these alternative solutions.

Why Are Your Snapchat Stories Or Snaps Not Loading? (Reasons And Fixes)

Having trouble with Snapchat stories or snaps not loading can be annoying. There could be different reasons for this problem, like your internet connection not being strong enough or the app’s issues. Luckily, you can try a few simple things to fix the problem and get your Snapchat working properly again.

Reason 1: Poor Internet Stability

Poor Internet Stability

A weak internet or Wi-Fi connection can cause issues with Snapchat, including slow loading of snaps and stories, difficulties in sending and receiving content, frequent disconnections, and poor quality in video and voice calls.

Fix: Check Internet Status

A good internet connection is essential for a smooth Snapchat experience. Check your internet connection if your Snapchat keeps having issues or takes a long time to load. Make sure it’s strong and stable. Disconnect any unnecessary devices to free up capacity if you’re using Wi-Fi. You can also restart the Snapchat app These steps can help fix common problems caused by poor internet connection and improve your Snapchat usage.

Reason 2: Lack of Space

Lack Of Space

Insufficient storage space is a significant issue that arises over time on Android devices. When Snapchat needs more space to function properly, it can become glitchy, slow, and frequently crash, resulting in difficulties loading snaps.

Fix: Clear the Snapchat Cache

Clearing the Snapchat Cache can help fix issues that may arise when the Cache becomes full. The Cache is a small part of the device’s memory that stores a copy of data or information. For example, when you download Snapchat, the Cache collects the app’s data. However, if the Cache gets full, it can cause problems within the app.

To clear the Snapchat Cache and resolve issues with snap loading, follow these simple steps:

  1. Open Snapchat.
  2. Tap on your profile icon in the top-left corner.
  3. Tap on the gear icon in the top-right corner to access Settings.
  4. Scroll down and select “Clear Cache” under the Account Actions section.
  5. Confirm the cache clearance by tapping “Clear” when prompted.
  6. Restart the Snapchat app.

Reason 3: Server Down of Snapchat

Snapchat Servers Are Down

When the server of Snapchat experiences difficulties managing the constant flow of data changes within the app, it can result in a server outage. As Snapchat is a social media platform, the likelihood of such server issues occurring is relatively higher than in other applications.

Consequently, users from different locations worldwide may need help to load snaps or stories on Snapchat, including the inability to load snaps or stories on Snapchat.

Fix: Check Official Announcements

Check official announcements for updates if Snapchat experiences a server outage or temporary service disruption. Be patient and wait for the Issue to be resolved by the Snapchat team. You can close and reopen the app, restart your device, and ensure a stable internet connection. Server outages are temporary, and normal functionality will be restored immediately.

Reason 4: Device Not Being Updated

Device Not Being Updated

Running an outdated software version on your device can lead to difficulties in using Snapchat. Snapchat is designed to work optimally with the latest software updates, and using an older version may result in problems such as the app not opening or snaps/stories not loading.

Fix: Update Your Device

To address this issue, confirm that your device has the latest operating system (OS) updates. Check for any pending OS updates on your device and install them. Keeping your device updated will ensure compatibility with the latest version of Snapchat and help resolve any issues caused by running outdated software.

Here is a detailed step to Update OS on Android Devices:

  1. Open the Settings app on your Android device.
  2. Scroll down and tap “About Device” or “About Phone.”
  3. Look for the “Software Update” or “System Updates” option.
  4. If available, tap on “Software Update” to check for updates.
  5. Follow the prompts to download and install the update.
  6. Some devices have the option for automatic updates, which you can enable in the settings.

Steps to Update OS on iOS Devices:

  1. Open the Settings app on your iOS device.
  2. Tap on “General.”
  3. Select “Software Update.
  4. Check if an iOS update is available.
  5. If an update is available, tap on “Download and Install.”
  6. Follow the given instructions to complete the update.

You can enable automatic updates by going to “Settings,” tapping on “General,” and selecting “Software Update.” Enable “Automatic Updates” if desired.

Reason 5: Snapchat App Not Being Updated

Snapchat App Not Being Updated

Not updating Snapchat can cause bugs, crashes, glitches, trouble adding friends, and difficulties loading snaps or stories.

Fix: Update Snapchat

Updating Snapchat is crucial for proper functionality and fixing bugs. Keeping your app up to date allows the latest updates to address any existing issues, ensuring a smoother and more enjoyable Snapchat experience.

Updating Snapchat on Android:

  1. Open the Google Play Store.
  2. Tap the menu icon (three horizontal lines) in the upper-left corner.
  3. Select “My apps & games.”
  4. Find Snapchat in the list or use the search bar.
  5. Tap the “Update” button next to Snapchat.

Steps to update Snapchat on iOS:

  1. Open the App Store on your iOS device.
  2. Look for your profile icon in the top right corner and tap on it.
  3. Scroll down to find Snapchat in the list of apps waiting to be updated.
  4. Tap on “Update” next to Snapchat.

Reason 6: Temporary Service Disruption

Temporary Service Disruption

Sometimes, Snapchat experiences temporary service disruptions due to server maintenance or technical issues. These disruptions can prevent your stories or snaps from loading properly.

Fix: Restart Your Mobile/Device

To resolve this issue, try restarting your mobile device by following these steps:

  1. Hold down the power button on your device.
  2. Look for the option to “Power off” or “Restart” and select it.
  3. Wait for your device to shut down completely.
  4. Once your device is powered off, press the power button again to turn it back on.
  5. Open Snapchat and check if the stories or snaps are loading now.

Restarting your mobile device helps refresh its system and establish a fresh connection with Snapchat’s servers.

Reason 7: Third-Party Apps Or Tweaks

Third party app or tweaks

Using third-party apps or making unauthorized tweaks to your Snapchat account can cause issues with the app, including problems with loading snaps or stories. These apps or tweaks may not be compatible with Snapchat’s system, leading to disruptions in functionality.

Fix: Remove and Re-add Your Snapchat Friends

Follow these steps to remove and re-add your Snapchat friends:

  1. Open the Snapchat app on your device.
  2. Go to your friend list or the chat section.
  3. Find the friend you’re experiencing issues with and long-press on their name or username.
  4. A menu will appear with options; select “Remove” or “Unfriend” to remove the friend from your Snapchat.
  5. Once the friend is removed, close the Snapchat app completely.
  6. Reopen the Snapchat app and navigate to the friend list or chat section.
  7. Tap on the “Add Friends” icon or search bar and search for your friend’s username.
  8. Select their profile from the search results and send them a friend request.
  9. Once your friend accepts the request, try loading their snaps or stories again.

Reason 8: Bugs and Viruses

Bugs and Viruses

Sometimes, bugs or viruses can affect the functionality of the Snapchat app, causing various issues such as crashes, glitches, or problems with loading snaps or stories. These bugs and viruses can occur due to software conflicts or harmful files.

Fix: Reinstall Snapchat

You can try reinstalling the Snapchat app to remove unnecessary bugs and glitches by following these steps:

  1. On your device, locate the Snapchat app icon and long-press on it.
  2. A menu will appear with options; select “Uninstall” or “Delete” to remove the app from your device.
  3. Once the app is uninstalled, go to your device’s app store (Google Play Store for Android or App Store for iOS).
  4. Search for “Snapchat” in the app store’s search bar.
  5. Select the official Snapchat app from the search results and tap “Install” or “Get” to reinstall it.
  6. Wait for the app to download and install on your device.
  7. Open the newly installed Snapchat app and log in to your account.
  8. Check if the issues related to bugs and viruses have been resolved.

Reason 9: App Permissions

App Permissions

If Snapchat does not have the necessary permissions on your device, it may face difficulties in loading stories and snaps. Camera access, storage, and location permissions can impact the app’s functionality.

Fix: Check and Grant App Permissions

Here is a detailed step to check and grant app permissions for Snapchat:

  1. Go to your device settings.
  2. Find the “Apps” or “Applications” section.
  3. Locate Snapchat from the list of installed apps and tap on it.
  4. Look for “App Permissions” or “Permissions” in the Snapchat settings.
  5. Ensure that permissions such as camera, storage, and location are enabled or turned on.
  6. If any permissions are disabled, toggle them to grant access to Snapchat.

Reason 10: Incompatible Software Version

Incompatible Software Version

If you’re experiencing issues with Snapchat, such as crashes or features not working correctly, it could be due to an incompatible software version on your device. In such cases, updating your device’s operating system can often resolve compatibility issues with Snapchat.

Fix: Check For Software Updates

You can check for software updates on your device with the help of these steps:

For Android devices:

  1. Open the settings on your device.
  2. Scroll down and select “About Phone” or “About Device.”
  3. Look for the “Software Update” or “System Update” option.
  4. Tap on it to check for available updates.
  5. If an update is available, follow the shown instructions to download and install it.

For iOS devices (iPhone or iPad):

  1. Open the settings on your device.
  2. Scroll down and select “General.”
  3. Tap on “Software Update.”
  4. If an update is available, you will see the option to download and install it.

Reason 11: Incorrect App Settings

Incorrect App Settings

Sometimes, the incorrect settings within the Snapchat app can cause problems with loading stories and snaps. These settings may affect the display or accessibility of content on your device.

Fix: Adjust Snapchat Settings For Stories And Snaps To Load Properly

You can easily resolve this Issue and adjust your Snapchat settings through the following steps:

  1. Open your Snapchat app.
  2. Tap on your profile icon or Bitmoji.
  3. Access the settings icon. A gear icon at the top right corner represents it.
  4. Look for settings related to stories and snaps.
  5. Enable or turn on relevant settings like “Auto-Load Stories” or “Automatic Downloads.”
  6. Consider disabling and re-enabling the settings to refresh them.
  7. Check for other relevant settings like “Cache Clearing” or “Data Usage” and adjust if needed.

Reason 12: Overloaded Snapchat Servers

Overloaded Snapchat Servers

Occasionally, Snapchat servers can become overloaded due to high user traffic, causing app performance and functionality issues. During these periods, loading stories and snaps may be delayed or ineffective.

Fix: Wait For A While And Try Again Later When Server Traffic Reduces

Be patient and wait for a while to fix this Issue. When server traffic decreases, Snapchat’s performance should improve. After some time, try loading stories and snaps again to see if the problem is resolved.

Waiting and trying again later allows Snapchat’s servers to recover from the overload, enabling you to enjoy smooth access to stories and snaps.

Furthermore, you can also read How To Fix Quick Add Not Working On Snapchat? [Issue Solved]

Why Is Snapchat Not Loading Old Snapchat Photos?

A popular social media app, Snapchat enables users to share photos and videos that disappear after a certain period. However, some users have experienced an issue where they cannot view their old Snapchat photos. This problem is believed to be caused by a recent update to the Snapchat app.

The recommended solution to resolve this issue is to uninstall and reinstall the Snapchat app. Clearing the Cache may not be as effective in fixing the problem, so reinstalling the app is recommended.

Also Read: How To Make A Public Snapchat Story?

How Can I Fix Login Issues With Snapchat?

Snapchat users have recently faced various issues, including login problems and difficulties connecting to the app. Many individuals have reported temporary failures and similar concerns.

However, there’s no need to worry. We have a reliable solution to help resolve these Snapchat issues, whether you’re facing login problems or cannot connect to the app.

1. Check Your Username And Password

The first step to resolving Snapchat login issues or difficulties in opening the app is to double-check your username and password.

Occasionally, you might need to enter the right login details, resulting in being logged out of your Snapchat account.

2. Don’t Use An Unsafe VPN

Avoid using an unsafe VPN when connecting to Snapchat or during the login process to prevent issues with the Snapchat loading screen.

If you’re using a VPN and experiencing problems logging in, switching to a different network and attempting to access Snapchat from there is recommended.

3. Uninstall Unauthorized Apps And Plugins

To resolve any issues with Snapchat not opening or logging in, it’s important to uninstall any unauthorized apps or plugins related to Snapchat.

Having third-party applications installed on your device can cause connectivity errors and prevent Snapchat from functioning properly. Therefore, remove all third-party apps associated with Snapchat.

After removing these apps, attempt to log in to Snapchat. If you can successfully log in, you can reinstall the previously removed apps on your device.

4. Close And Reopen The App

A simple solution to resolve login issues with Snapchat is to close and reopen the app. The app will sync with the server and resolve the problem.

Additionally, if you recently deleted the app within the last 30 days, you can still log in to Snapchat without issues.

5. Reactivate Your Snapchat Account

When your Snapchat account is deactivated, you can’t use it anymore. But there’s good news! You can make it active again by using your username and password. Remember, you must know your username and password to reactivate your account.

Remember that you can only reactivate your account if it has been less than 30 days since you deactivated it. After 30 days, you won’t be able to reactivate or use your account anymore.

If you recently deleted the Snapchat app, you can still log in if it’s been less than 30 days since you deleted it. Just reinstall the app and use your username and password to log back in.

Note: When logging in, use your username, not your email address. If you use the wrong one, you’ll see a message saying, “User Not Found.”

6. Check Your Internet Connection

The next step is to check your internet connection to see if you need help sending or receiving snaps on Snapchat. The Issue may be due to a weak or poor internet connection.

Try restarting your Wi-Fi router or getting closer to it to improve the signal strength for sending snaps on Snapchat. If you have a weak Wi-Fi connection from your Internet Service Provider (ISP), you can fix the problem by contacting them.

Alternatively, if it’s necessary to send your snaps on Snapchat, you can switch to using mobile data instead of Wi-Fi. This can be helpful if your mobile data signal is stronger or more reliable in your current location.

7. Re-Login Into The Snapchat

You can re-login to your account to resolve the snaps not sending or failing to send on Snapchat. Start by logging out of Snapchat and then log back in. This action will refresh the app and its settings, fixing the problem causing the snaps to fail or not go through.

Re-logging into Snapchat ensures your account is properly connected to the servers. It helps address any temporary problems or errors that may hinder the successful sending of your snaps.

9. Restart Your Snapchat Application

If you’re still unable to resolve the Issue using the previous method, the problem might be with Snapchat itself. You must restart the Snapchat app available on your device.

You can forcefully close the Snapchat app on your iPhone or Android device. Then, give it another try by sending the snap once again.

10. Clear All The Cache

Clearing the Cache can help resolve the issues you currently face on Snapchat. An excessive or full cache can cause problems with sending snaps and other frustrating issues.

To address this, it’s time to clear all the caches of the Snapchat app. You might need clarification about what caches are and whether it’s safe to clear them.

In simple terms, caches are like storage spaces that store information from your Snapchat app. Think of them as junk files. Clearing the caches will not delete any of your data or personal information.

If you’re unsure how to clear the Snapchat cache, you can find the instructions in this article’s “Clear Snapchat Cache” section above.

11. Check The Storage Location

It is essential to check the storage location as it can contribute to Snapchat issues. If you’ve changed the storage location to a third-party memory, consider restoring it to the default storage.

In simpler terms, if you’ve previously set Snapchat to save data on a memory card, try switching back to the internal storage location. This can help resolve any issues related to storage changes and ensure the smooth functioning of the Snapchat app.

Also Read: How To Fix “Too Many Friends” Error On Snapchat?

How Can I Improve Snapchat’s Performance On Older Devices?

You can improve Snapchat’s performance on older devices by adopting the following strategies:

  • Clearing the app’s Cache regularly to remove unnecessary files and free up space.
  • Closing unused background apps to allocate more resources to Snapchat.
  • Ensuring you have the latest version of Snapchat installed, as updates often include performance enhancements.
  • Turning off battery-saving mode and restarting the device to optimize performance.
  • Deleting unnecessary files and freeing up storage space on the device.

You can change some settings if you want to make your Snapchat work even smoother. For example, you can turn off filters or location services to make it easier for your device. Lastly, ensure you have a strong internet connection by using Wi-Fi or having a good signal on your mobile data. Even though older devices have limitations, these smart approaches will help you get the best performance out of Snapchat.

Also Read: How To Add Someone To Your Best Friends List On Snapchat?

How Do I Report A Technical Issue To Snapchat?

Reporting a technical issue allows the Snapchat team to investigate and resolve your problem. If you encounter a technical issue while using Snapchat and need to report it, you can contact Snapchat’s support team for assistance. Here are the steps to report a technical issue to Snapchat:

  1. Open your Snapchat app.
  2. Tap on your profile icon to access your profile page.
  3. Locate and tap on the gear icon to open the Settings menu.
  4. Scroll down and select “Support” from the options.
  5. Choose either “I Need Help” or “Something Else” based on the nature of the Issue you’re experiencing.
  6. Fill out the provided form with relevant and accurate details about the problem.
  7. Take a moment to review the information you’ve entered.
  8. Finally, submit the report and await a response from Snapchat’s support team.

Also Read: How To Unlock The Butterflies Lens On Snapchat?

Frequently Asked Questions (FAQs)

Here are some of the frequently asked questions related to Snapchat issues, and they are as follows:

Is Snapchat Getting Deleted In 2023?

Don’t worry! Some rumors are circulating that Snapchat will be deleted in 2023, but they’re false. So, instead of believing the rumors, keep using Snapchat, have fun with your friends, and enjoy your time on the app.

Why Are My Snapchat Photos Not Opening?

If your Snapchat photos are not opening, it could be due to server issues. In such cases, try uninstalling and reinstalling the app or restarting your device. Clearing the Snapchat app cache can also help by refreshing the content.

Will Snapchat Delete My Snaps Once The Receiver Opens Them?

Yes, Snapchat automatically deletes the Snaps you send to other users once they open them. However, the receiver can save your Snaps if your privacy settings allow it.

Why Is Snapchat Crashing?

Snapchat can crash for various reasons, including software bugs, outdated Cache, obsolete apps, a slow internet connection, unauthorized access, or hacking.

What Does Clear Cache Do On Snapchat?

Clear Cache will make your stories, messages, and memories load faster. In addition, clearing the Cache on Snapchat will assist you in solving your problems regarding logging issues.


Snapchat is a fun and popular app for connecting with friends worldwide. However, it can sometimes present frustrating issues, such as problems with loading snaps or stories correctly, leading some users to consider uninstalling the app.

But before jumping to conclusions, it’s important to remember that methods are available to fix these issues, as mentioned above. Patience is key when dealing with these technical problems.

So, whenever you experience difficulties loading Snapchat snaps, images, or stories, try using the listed methods to resolve the issues quickly. You have also discovered solutions to fix login problems and difficulties sending snaps.

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