It’s frustrating when your favorite app is not working properly. The way it is supposed to, right? In the case of Snapchat, most users reported that Snapchat is not loading snaps or stories. But if you can find or see the message or snap later, all messages and stories will disappear right after you look at them. So considering this issue, we have found the best solution to fix it.
Answer:
If Snapchat doesn’t load snaps, then you can solve them by going through the following procedure:
1. Restart the Snapchat app
2. Clear the app cache
3. Enable the network permission
4. Restart the Snapchat server
5. Use A Proper &Safe VPN
However, we find that this method only works on a few devices. But there are still many other methods that help to fix Snapchat not loading snaps issues, even if you can view snaps from one person. So, today we will look at them in this article.
Why Are Your Snapchat Stories Or Snap Not Loading?
Several reasons why your Snapchat keeps getting down or doesn’t Work. Your Snaps and stories don’t work for a longer period because of outdated Versions, Lack of Space, and weak internet connection. Let us have a tour and find out why Snapchat is down or not working.
Reasons For Snapchat Not Loading Snaps Or Stories
There can be many reasons you can not view snaps or stories of other people. Some of the causes of Snapchat not loading Snaps or Stories are below:
Due To Bugs And Viruses
As Snapchat is an open online search engine, the chances of bugs and viruses getting inside the program are much higher. The bugs and viruses can cause many problems like; the frequent crashing of the app, snaps, and stories not loading.
Lack Of Space
In android devices, lack of space becomes a major problem with time. When Snapchat can not get enough space to operate, it can start getting glitchy, slow, and often crashes straight away, which can cause Snapchat not to load snaps.
Server Down Of Snapchat
As Snapchat is a social media platform, the chances of the server of Snapchat not being able to handle all the changes in data of the app get significantly higher than other applications. Due to this, many users of different parts of the world might need to face various problems like; Snapchat not loading snaps or stories.
Poor Internet Connection
As Snapchat is based on online sources, it is important to have good internet or Wi-Fi connectivity. If the internet quality or the Wi-Fi status is poor, it will cause many problems while using Snapchat, including Snapchat not loading snaps or stories.
Device Not Being Updated
When the device isn’t up to date with its recent software update, it can often cause difficulties in operating Snapchat. As Snapchat is optimized to operate in a newer version of the software, an older version might create some issues, such as; Snapchat not opening Snapchat and not loading snaps or stories.
Snapchat App Not Being Updated
It is a common mistake for people to use Snapchat on their smartphones, as not keeping Snapchat up to date can cause various issues such as; bugs not being fixed, which can result in the crashes of Snapchat and glitches, problems adding people, problems with loading snaps or stories, and so on.
11+ Tips To Fix Snapchat Not Loading Snaps Or Stories
For Snapchat users, if your snaps are not loading properly or you can’t view the images and video in chat, or it won’t load pictures on chat, then you are one step away from solving that problem.
- Restart Your Device
- Enable Your Snapchat Permission
- Check Internet Status
- Clear The Snapchat Cache
- Remove And Re-add Your Snapchat Friends
- Clear the Snapchat Conversation
- Reinstall The Snapchat
- Update Snapchat
- Update Your Device
- Use A Proper & Safe VPN
- Check The Ram Usage
- Get In Touch With The Official Snapchat Customer Service
Restart Your Mobile/Device
The basic way or method to solve Snapchat snaps not loading is to restart the mobile phone. This method can do the job if a minor error like your app is not loading properly. So first, restart your mobile or device, which may also solve the issues regarding Snapchat.
In this section, learn how to restart your mobile phone, whether you are using Android or IOS.
For Android Users:
Press and hold the power button until you see the restart. Now, tap on the restart.
For IOS Users:
Press and release the volume up and down key, and afterward, press the power button until the screen turns black.
Enable Your Snapchat Permission
If restarting your mobile phone doesn’t work, it might be possible that Snapchat didn’t get permission from your phone storage, locations, and more. If you don’t allow permission, then Snapchat cannot detect screenshots, save certain content, scan Snapcodes, and more.
So if Snapchat is not loading images, then enable Snapchat permission. This method works on both Android and IOS device users.
For iOS Device
- Firstly, you need to Open your Snapchat Account.
- Then, tap on your profile/Bitmoji icon at the top left corner of your screen.
- Now, you can find a setting gear at the top right of your screen.
- Here, you need to scroll down towards the bottom, and a heading with additional service will appear.
- Click on manage, and the floating menu will appear on the screen.
- After that, tap on permission and select the one you want to enable the permission.
- Lastly, tap on enable the permission and confirm your enable request.
For Android Devices
- Firstly, you need to Open your Snapchat Account.
- Then, tap on your profile/Bitmoji icon at the top left corner of your screen.
- Now, you can find a setting gear at the top right of your screen.
- Here, you need to scroll down towards the bottom, and a heading with Account actions will appear.
- After that, tap on permission and select the one you want to enable the permission.
- Lastly, tap on enable the permission on the right side and confirm your enable request.
Check Internet Connection
Internet connection is one of the major reasons your Snapchat keeps going down or getting interrupted. Therefore, you need to check your internet connection and increase the bandwidth. In addition, it enables you to reboot your Snapchat and fix the loading issues of your Snapchat account.
Clear The Snapchat Cache
A cache is a small portion of CPU memory that holds a copy of information or data. For example, when you download Snapchat, the cache starts collecting the app’s data. Sometimes, the cache also occurs in some problems in the app if the cache is full.
So if the Snapchat snaps aren’t loading, clear out the app cache. To clear the cache of Snapchat, follow the simple few steps below.
Step 1: Open Snapchat On Your Device
Open the app and tap on the profile (Bitmoji) icon on the upper left.
Step 2: Open Settings
Now, tap on the setting gear icon from the upper right side.
Step 3: Tap On Account Action To Clear Cache
Under the Account action section, tap on the Clear Cache.
Step 4: Click On Continue
Now, Click on the continue option to clear your Snapchat cache. Don’t worry; it just removes the duplicate files and data; it won’t delete your memory backup.
Remove Your Snapchat Friends
You can also remove your Snapchat friends to fix the issues. In some cases, this method does the job, and once again, you can enjoy Snapchat without facing any errors.
But remember, it will delete or remove all the previously received and sent snaps. So if you are fine with that, follow the easy steps below to implement this method on Android and iOS.
Step 1: Open Snapchat On Your Device.
Open the Snapchat application and go to your profile (Bitmoji) icon on the top left corner of the screen.
Step 2: Go Through Chat Screen
Now, you need to swipe and go through your chat screen. Then, tap on the My Friends section and choose the person with whom you have the issues.
Step 3: Tap On Individual Chat For A Few Seconds
After that, tap on individual chat for a few seconds. A floating menu with several options such as Manage Friendship, Chat Settings, Story Settings, Privacy Settings, and many more are available.
Step 4: Select Manage Friendship
Now, you need to select manage friendship from the available options.
Step 5: Click On Remove Friend
Again, a floating menu with options such as Report, Block, Remove Friend, and Edit Name will appear on the screen. Here, it would help if you tapped on the Remove friend option.
Step 6: Confirm Your Remove Option
Lastly, You need to confirm your options to remove a friend from your list.
Re-add Your Snapchat Friends
Sometimes we want to re-add the person we have removed from our friend list. For that, you need to go through the following procedure on both Android and iOS.
Step 1: Open Your Snapchat Account
Firstly, you must open your Snapchat account using your Username and Password.
Step 2: Tap On Your Profile
Now, You need to tap on your profile/ Bitmoji at the top right of the screen.
Step 3: Click On Add Friends
Then, several options will appear on the screen. Among the available options, click on Add Friends section.
Step 4: Select The Member From The List
After That, Several lists of friends will appear on the screen under the heading Added me and Quick me. Now, you need to select the friend whom you want to add back.
Step 5: Tap On Add Friends
Now, you need to tap on Add friends on the right side of your friend’s name. Lastly, confirm your process, and you are ready to re-add your friends.
Clear The Snapchat Conversation
You can also clear all the Snapchat conversations to fix if your snaps, images, or stories are not loading properly. To clear the Snapchat conversation, take a closer look at the simple steps below.
Note: This will not delete any saved or sent messages in your conversation.
Step 1: Open Snapchat On Your Device
Open the Snapchat application and go to your profile.
Step 2: Tap On The Setting Gear Icon
Now, tap on the setting gear icon in the upper right corner.
Step 3: Go Through Account Actions
Then, You Need to scroll down your screen until you reach through account actions. Under the account action heading, you can find the clear CacheCache, clear conversation, and many more options.
Step 4: Tap On Clear Conversation
Under the Privacy section, tap on Clear Conversation.
Step 5: Tap On Cross Mark.
Tap on the cross mark on your friend which whom you’re facing the issues.
Step 6: Tap On Clear
Tap the “Clear” option to clear the conversation from your feed.
Step 7: Confirm The Clear
Lastly, you need to confirm your process by clicking on the clear options at the end.
Reinstall The Snapchat
If all the above-listed methods don’t work, then probably the issues are on your Snapchat app. Maybe your app is outdated, needs a new version, or has some bugs. So, if your Snapchat is not working, then update or reinstall the app.
To update or reinstall the Snapchat app, follow the steps down below.
Step 1: Delete The Snapchat Application
Open your device and uninstall the Snapchat application.
Step 2: Open The Play Store On Your Device
Open the Play Store for Android users and App Store for iPhone users.
Step 3: Reinstall The Snapchat Application
Search for the latest version of Snapchat, and install the application again on your device.
Update Snapchat
Sometimes when Snapchat isn’t up-to-date with its software version, Snapchat tends not to work properly or starts crashing. When you don’t update Snapchat, the bugs that are fixed by the latest update won’t get fixed and will cause you some problems while using Snapchat. So I would suggest you keep your app up-to-date.
Steps To Update Snapchat On Android Device
The necessary step to take while updating Snapchat on an Android Device is below:
- Firstly, open the settings on your device.
- Then, scroll down until you find the “About Device” Option.
- Now, if you see an option to update your software, tap on “Software Update.”
Note: Some devices automatically update themselves whenever you enable the Auto-update option.
Steps To Update Snapchat On iOS Device
Many people might have a problem while updating Snapchat on their iOS devices. If you are one of them, then following the step below will be the right thing to do:
- On your iOS Device(iPhone or iPad), open App Store.
- Now, please search for your profile icon in the highest right section and click on it.
- You’ll find the list of apps waiting to be updated. Scroll down until you find Snapchat.
- If you discover Snapchat on the list, tap “Update.”
If you have the will to update other remaining apps, then tap on Update All.
Update Your Device
If even after you update your Snapchat or there is no update available, check if you have a pending OS(Operating System) update on your device. Often, Snapchat tends not to work properly or even crash on an older version of OS, as a newer version of Snapchat might not be compatible with the older version. Therefore, you must ensure you’re up-to-date with your OS updates.
If an older OS version is causing problems in Snapchat, you should follow the steps given below to update your OS:
Steps To Update OS On Android Devices:
The steps to update OS on an android device is below:
- First, open the Settings app on your android device simply by clicking on it.
- Until you see the “About Device” option, scroll down and click on it once found.
- Now, if you see an option to update your software, tap on “Software Update.”
- Some devices automatically update themselves if you’ve got the Auto-update option enabled.
Steps To Update OS On An iOS Device
The important steps which help to update OS on an iOS device are down:
- Go to the settings of your device by opening the app.
- There you should find a “General” option; click it.
- You’ll find an option of “Software Update” right below the “About” section; click the “Software Update” option.
- Then check if any iOS update is available and if there is an update available, click the “Download and Install” option.
- You can activate auto-update by enabling “Automatic Updates,” which you will find on the highest part of your screen.
Use A Proper & Safe VPN
Many free VPN apps have recently been available on the web, Play Store, and App Store. While some might be useful, most of those “Free VPNs” tend to spread viruses into your system and even try to steal your data. Due to this, your browser and the Crunchyroll app can have bad effects on its operating format, resulting in difficulty using the apps. So before downloading any VPN, make sure you check everything about it.
Check The Ram Usage
RAM, or Random Access Memory, is a type of memory that can access randomly. You can access any byte of information without going through the preceding bytes. RAM is used to store information currently being processed by the computer.
Your smartphone’s RAM usage will vary depending on what apps are running and how many of them are open at the same time. Generally, anything over 50% utilization is considered high. If your RAM usage is consistently high, it can lead to decreased battery life and even slow down your phone.
There are several ways to check your RAM usage on Android devices. One easy way is to use the built-in task manager.
Get In Touch With The Official Snapchat Customer Service
Even after you try all the steps given above, it’s better to contact Snapchat. Doing so will let them know your problem, and they will analyze your Snapchat. After they analyze your Snapchat, they will also send you the details of your problem and solution.
Why Is Snapchat Not Loading Old Snapchat Photos?
Snapchat is a social media app that allows users to share photos and videos. These photos and videos disappear after a certain amount of time. However, some users reported that they could not see old Snapchat photos. A recent update causes it to the Snapchat app.
To fix this problem, you must remove and reinstall the Snapchat app. You can also clear the CacheCache, but it is not so likely to fix the problem, so reinstalling the Snapchat app is the best thing to do.
How To Fix Snapchat Not Logging Issues?
Recently Snapchat has been getting a few issues regarding the login. Not only that, but many people also reported that they could not connect to Snapchat, but their Snapchat is also temporarily failing, and similar problems like this.
But don’t worry, here we have come up with a robust solution regarding your Snapchat issues, whether it’s a login problem or you cannot connect to Snapchat.
Check Your Username And Password
The first thing you must check if you face a Snapchat login problem or Snapchat won’t open is your username and password. Sometimes you provide incorrect login credentials and are locked out of the Snapchat account.
Don’t Use Unsafe VPN
If you use the VPN while connecting to Snapchat or during login time, you may face a Snapchat loading screen issue.
So if you are using the VPN and facing a login problem, switch to a different network and try to access Snapchat.
Uninstall Unauthorized Apps And Plugins
If you have installed a third-party application for Snapchat, then try to remove them all. You will see that it could not connect the error message if you have a third-party app on your device. It is because they can prevent Snapchat from opening or logging in.
So, remove all the third-party apps and try to login into Snapchat. Once you are successfully able to log in, then once again, reinstall the removed apps on your device.
Close And Re-open The App
Sometimes, closing and re-opening Snapchat does the job regarding the login issues. It will resync the app server and may help to fix the problem.
Read Besides, if you deleted your app less than 30 days ago, you can still log in to Snapchat.
Reactivate Your Snapchat Account
In case you have a deactivated Snapchat account, then it also prevents you from accessing your account. In that case, reactivating Snapchat using the Username and Password can do the job. But, this only works if it hasn’t been 30 days since the deactivation. If you deactivate your Snapchat account for more than 30 days, you can access or reactivate your account.
Besides, if you deleted your app less than 30 days ago, you can still log in to Snapchat.
Please note: You must use the username to log in to Snapchat. If you use the email address instead of the username, you can see the message User Not Found.
Check Your Internet Connection
The first thing you should do is check your internet connection. If you are facing the issue of sending or receiving snaps on Snapchat, it’s probably because of your internet connection. Maybe you have a poor connection or didn’t have enough strength on your signal to send the snaps on Snapchat.
So restart your Wi-Fi router or get closer to the router and try to reset the snap again. Try fixing the problem if your weak Wi-Fi connection is from the ISP (Internet Service Provider). Besides, you can also use mobile data if it’s important to send your snaps on Snapchat.
Re-login Into The Snapchat
When your snaps are not sending or fail to send, then you can also re-login into Snapchat. What I mean to say is log out from Snapchat and log in again. This method may also help fix the problem regarding the snaps you didn’t send.
Restart Your Snapchat Application
If you can’t solve the problem from the above method, the issue may be with Snapchat itself. In this case, you have to restart your Snapchat app. So forcefully close the Snapchat app on your device (either iPhone or Android) and once again try to send the snap.
Clear All The Cache
Sometimes too much CacheCache or full of CacheCache can cause the issues you are facing now in Snapchat. Then issues occur not only on the sending snaps but also lead to various other head-scratching issues.
In this case, it’s time to clear all the Caches of the Snapchat app. Some people may not know the meaning of CacheCache and might be wondering whether it’s safe to clear CacheCache or not. Well, CacheCache is just a hardware component or method that stores the information of your Snapchat. So let’s take it as a junk file; if you clear the CacheCache, it won’t delete any of your data.
If you don’t know how to clear the Cache of Snapchat, scroll upward and visit the Clear Snapchat cache section.
Check The Storage Location
Changes in storage can also lead to these Snapchat issues. If you change the storage with another third-party memory, try restoring it to its default storage.
In other words, if you have shifted the Snapchat storage location to your memory card, use the internal storage location again.
Frequently Asked Questions (FAQs)
Here are some frequently asked questions on how to fix Snapchat not loading snaps on stories.
Is Snapchat Getting Deleted In 2022?
Many rumors are spreading out there regarding the Snapchat shutdown. Many people heard that Snapchat was getting deleted in 2021, and it freaked out the people.
But here’s the truth, Snapchat is not getting shut down or deleted. It’s just unproven rumors that were spreading into the people’s ears. Besides, Snapchat support already stated or confirmed the false rumors about the Snapchat shutdown.
So instead of chasing the false rumors, get connected with new friends and enjoy your time with Snapchat.
Why Are My Snapchat Photos Not Opening?
In some cases, Snapchat can’t load images or videos during times of server outages. In these cases, the common solution is to uninstall the app and reinstall or restart your device. You could also try clearing the Snapchat app cache to force it to fetch your snaps again. Finally, you can load stuck snaps in the worst-case scenario by clearing your conversation. But be aware that whatever you didn’t save will disappear forever.
Will Snapchat Delete My Snaps Once The Receiver opens them?
Yes, Snapchat automatically deletes the Snaps you send to other users once they open your snap. The receiver can also decide to save your snaps if your privacy settings allow other users to save your snaps.
Is Snapchat Fun To Use?
With all the amazing features and filters, Snapchat is a fun app. However, you should not use Snapchat too long as it can damage your real-life and internet balance.
Does Snapchat Drain Your Battery?
Yes, Snapchat is popular for draining the battery of its users way too fast.
What to do when Snapchat is not working?
You need to clear all the CacheCache, Check the storage location and internet connection when your Snapchat is not working.
Why is Snapchat crashing?
Snapchat keeps crashing because of Software bugs, outdated CacheCache, Obsolete apps, Slow internet connection, unauthorized Access, and Snapchat hacking.
What does Clear Cache do on Snapchat?
Clear Cache will make your stories, messages, and memories load faster. In addition, clearing the CacheCache on Snapchat will assist you in solving your problems regarding logging issues.
Last Word
Snapchat is a great and fun app to connect with your friends worldwide. But sometimes, it causes head-scratching issues like not loading snaps or stories properly and sometimes makes the users uninstall the app.
But think before you move to the conclusion because there are ways which we have listed above to fix the issues. But, patience is the key to dealing with these technical problems.
So whenever your Snapchat snaps, images, or stories are not loading, use the above-listed methods and fix them in no time. Besides, you have also found the solution to fix the Snapchat login problem and failed to send snaps.
