How To Fix Snapchat Black Screen Issue?

How to Fix Snapchat Black Screen Issue

Numerous Snapchat users have expressed frustration with the black screen problem. Are you also experiencing this issue? Would you like to fix the Snapchat black screen problem? This article will detail the steps to fix the Snapchat black screen issue.

To fix the Snapchat black screen issue, try the mentioned solutions: check the internet connection, adjust camera permissions, restart the device, clear the cache, log out and log back in, update the app, reinstall Snapchat, try an older version, or factory reset your phone. If the problem persists, contact Snapchat support for further assistance.

Snapchat is the perfect app for teenagers to send disappearing messages, and a Snap? But sometimes they can’t use the camera to take a snap because of the black screen. The article below will discuss ways to fix the Snapchat black screen issue. So stay with us till the end.

Why Does The Snapchat Camera Have a Black Screen? (Causes And Fixes)

The Snapchat camera may display a black screen due to several reasons, such as disabled camera permissions, technical problems within the Snapchat app, or an unstable internet connection. Additionally, updating to the latest version of the Snapchat app might introduce bugs or glitches that cause the camera to malfunction

Various factors contribute to the black screen issue on Snapchat, some of which relate to the app itself, while others are related to the device. Exploring app and device solutions to resolve the problem is essential

Here are some potential reasons and proper fix on why Snapchat is showing a black screen on your Android or iPhone:

1. Poor Internet Stability

Poor Internet Stability

The Snapchat camera can show a black screen if there is a poor internet connection. When the internet connection is unstable or slow, the app may struggle to load properly, leading to issues with the camera function. In such cases, users may experience difficulties in taking photos or recording videos within the Snapchat app.

Fix: Check Your Internet Connection

To resolve the Snapchat black screen issue, check your internet connection. A poor network connection on your phone can hinder the proper functioning of Snapchat, causing the camera feature to malfunction. Ensure that you are connected to a reliable and stable Wi-Fi network. If you encounter slow internet, try restarting your router. Simply unplug the router’s wire for 15 seconds, then plug it back in to reset the router and potentially fix the internet problem.

If the issue persists, you can also switch to using your mobile data to determine whether the problem is with your internet connection. This way, you can troubleshoot and find the best network option for a smooth Snapchat experience

2. Bugs and Viruses

Bugs and Viruses

Snapchat can encounter bugs or glitches, particularly with filters or effects downloaded for the app. Installing these files may introduce flaws in the application, which can disrupt Snapchat’s features and lead to the black screen problem. It’s essential to be cautious when adding new filters or effects to avoid potential app functionality issues

Fix: Reinstall Snapchat App

If updating the app doesn’t fix the Snapchat black screen issue, there might be a bug within the app. In this situation, you should delete the app from your device and download a fresh version. Don’t worry; it won’t delete your login credentials, so you can access your account after installing a fresh copy

#Steps to reinstall the Snapchat app on your iPhone:

Step 1: Uninstall Snapchat

First, uninstall the Snapchat app from your iPhone

Step 2: Go to the App Store

Next, navigate to your app store from the home menu

Step 3: Download Snapchat

Download a fresh version of Snapchat from the App Store

Step 4: Install the App

Install the newly downloaded Snapchat app on your iPhone

Step 5: Log in to Your Account

Finally, log into your account using your username and password or other login methods

#Steps to reinstall the Snapchat app on your Android:

Step 1: Uninstall Snapchat

To start, delete the Snapchat app from your Android device

Step 2: Open Google Play Store

Next, open the Google Play Store from your home menu

Step 3: Search for Snapchat

Type “Snapchat” into the search bar at the top

Step 4: Download and Install

Now, download the Snapchat app and install it on your device

Step 5: Log in to Your Account

Finally, log in to your account using your login credentials

3. Your Device’s Camera Is Broken

Your Device’s Camera Is Broken

The most common reason for Snapchat camera failure is a malfunctioning device camera. The problem may be directly related to your phone’s faulty camera. However, if your camera functions fine, the issue might be that your phone’s operating system (OS) is outdated and needs to be updated to a newer version.

Fix 1: Contact Snapchat Service Center

To get assistance from Snapchat’s customer support team, you have two options: you can either reach out to them via email or visit their Twitter page. Explain your issue and request a solution

Fix 2: Check Your Device’s Camera Functionality

To ensure your device’s camera is working properly, follow these steps:

  1. Open the camera app on your device
  2. Take a photo or record a video to test the camera’s functionality
  3. Check if the camera is focusing correctly and capturing clear images
  4. Test any additional camera features, such as zoom or flash, to make sure they work as expected
  5. If you encounter any issues, try restarting your device and testing the camera again
  6. If the problem persists, consult your device’s user manual or visit the manufacturer’s support website for further troubleshooting steps

4. Disabled App Permission

Disabled App Permission

When you first installed the app, did you grant Snapchat permission to access your camera. If not, using the camera feature might result in a black screen. It is crucial to enable Snapchat’s camera permission during the initial installation of the app to ensure its proper functionality

Fix: Check And Enable Camera Permission For Snapchat

The Snapchat camera issue, often causing a black screen, can be due to incorrect app permissions. If the necessary permissions, such as camera access, are not enabled for Snapchat, you won’t be able to take Snaps. To resolve this problem and grant camera access, follow these steps on your Android device:

Step 1: Open Settings

Go to your device’s home menu and open the “Settings.”

Step 2: Access Apps

Tap on the “Apps” section in the settings

Step 3: Find and Open Snapchat

Look for “Snapchat” in the list of apps and open it. Then, select “App Permissions.”

Step 4: Enable Camera Permission

Within the “App Permissions” section, locate “Camera” and toggle the “Allow” button to enable access. Alternatively, you can select the “Camera” option to grant permission. Finally, restart the Snapchat app

To allow camera access for Snapchat on iOS devices, follow these steps:

Step 1: Open Settings

Begin by opening “Settings” from your device’s home menu

Step 2: Locate Snapchat

Scroll down to the end of the settings list to find the “Snapchat” app among your installed apps on the iPhone

Step 3: Enable Camera Permission

Select the “Snapchat” app, and within the app’s settings, find the “Camera” option under the permission section. Enable the camera permission by toggling the switch on

Step 4: Refresh Snapchat App

Finally, refresh the Snapchat app to ensure the camera permission is granted

5. Full Of Snapchat Cache

Full Of Snapchat Cache

The cache is responsible for speeding up the loading time of the Snapchat app by storing duplicate files and data of your app activities. It helps to retrieve the same data faster when you use the app repeatedly. However, when the cache becomes full, it can cause app performance problems. If the cache is full, Snapchat may experience issues

Fix: Clear Snapchat Cache Data

To ensure that the Snapchat app runs smoothly and to fix issues like a dark screen on the camera, you should clear the app’s cache when it becomes full. Follow these simple steps to clear the Snapchat cache data on your Android device:

Step 1: Open Settings

From your device’s home menu, open the “Settings.”

Step 2: Access Apps

Tap on the “Apps” section in the settings

Step 3: Find Snapchat

Look for “Snapchat” among the list of installed apps. If your device has a “Manage Apps” option, select it, or proceed to the next step.

Step 4: Clear Data

Scroll down and tap on the “Clear Data” button at the bottom

Step 5: Clear Cache

Next, tap on the “Clear” button to clear the cache data. Confirm the action by tapping “Clear” again

Finally, restart the Snapchat app

6. Linked With Third-Party Software/Apps

You Have Installed Third-Party Apps

Linking your Snapchat account to third-party websites or software can sometimes introduce viruses and vulnerabilities into the program. These issues might not display any error messages, so exercise caution when integrating third-party tools with your Snapchat account. To ensure the security and stability of your Snapchat app, be cautious when connecting it to external services.

Fix: Disconnect Or Disable Any Third-Party Software

To fix the issue, identify any third-party software installed on your system and disconnect or disable each. Afterward, restart your computer and test to see if the problem has been resolved. If so, reconnect or enable the third-party software one at a time and test again to pinpoint the specific software causing the problem. Seek updates or support from the software provider to address the issue with the problematic software.

7. Malfunction On Your Phone

Malfunction On Your Phone

If your smartphone is experiencing malfunctions, it can impact the performance of installed apps, including Snapchat. For example, in your case, the issue with the earphone jack connector on your iPhone mysteriously affects several app functionalities. While not everyone may encounter such issues, certain malfunctions on your phone can have unintended consequences on app behavior, including Snapchat

Fix 1: Restart Your Device

If you notice any unusual activity on your device or with apps, a quick restart can often help fix the Snapchat black camera screen issue

Press the power button for Android devices and choose “Reboot” or “Restart.”

To reboot an iPhone, press and release the volume up button, then the volume down button, and finally, press and hold the power button until you see the Apple logo

Fix 2: Factory Reset Your Phone

If the previous method doesn’t resolve the issue, you can consider performing a factory reset on your phone. It’s essential to remember that this step should only be taken if the previous solutions didn’t work and you have exhausted all other options

Factory resetting your device will restore it to its original settings, so any issues not related to the Snapchat app will likely be addressed. However, please be cautious and ensure you’ve backed up your important data before proceeding with the factory reset

8. Update Snapchat Application

Update Snapchat Application

Just like your car requires periodic maintenance to avoid problems, the Snapchat app is no exception. It also requires regular updates to function properly on your phone. Ensuring that you have the latest version of Snapchat installed will help improve its performance and prevent potential issues.

Fix: Update Your Snapchat App

If you encounter problems with Snapchat, it might be due to using an outdated app version. Updating to the latest version can often fix such issues as developers regularly address bugs and improve their servers and database. Follow these steps to update Snapchat on Android and iOS devices:

#Steps to Update Snapchat App on Android:

Step 1: Launch Google Play Store

Open the Google Play Store on your Android device

Step 2: Tap on Your Profile:

Tap your Profile icon in the screen’s upper right corner

Step 3: Select “Manage Apps and Device”

From the drop-down menu, choose “Manage apps and device.”

Step 4: Tap “Update Available”

Go to the “Manage” tab at the top and find the “Update Available” tab next to the games section. Check for Snapchat updates and update the app if available

#Steps to Update Snapchat App on iPhone:

Step 1:Open App Store

Access the App Store from your home screen

Step 2: Tap on “Today”

Tap on the “Today” section at the bottom of the screen and then click on the profile icon

Step 3: Look for an Update

Look for available updates for Snapchat. If there’s an update, perform it manually

Updating your Snapchat app to the latest version can resolve issues and ensure you have the best experience with the app

9. Outdated Device Security Patch

Outdated Device Security Patch

Using an outdated operating system (OS) version on your device can lead to problems. Even if you have the latest version of Snapchat installed, an earlier security patch may hinder a proper connection with Snapchat updates. The app may still require the most recent device OS to function correctly. Therefore, keeping your device’s OS up to date is essential to ensure compatibility with Snapchat updates and features

Fix: Update Your Device’s Security Patch

It’s crucial to keep your device’s security patch up-to-date to protect against vulnerabilities and threats. Regularly updating your device’s security patch can enhance the security of your operating system and keep your personal information safe. Follow these simple steps to update your device’s security patch:

For Android Devices:

  1. Open the Settings app on your Android device
  2. Select “System” or “System Updates,” depending on your device model
  3. Tap on “Check for Updates” to see if any security patches are available
  4. If an update is found, follow the on-screen instructions to install the latest security patch

For iOS Devices (iPhone and iPad):

  1. Open the Settings app on your iOS device
  2. Scroll down and tap on “General.”
  3. Tap on “Software Update” to check for any available updates
  4. If a security patch is available, follow the prompts to install it on your device

Also Read: Does Snapchat Delete Memories? Snapchat Backup [FAQ’s]

How To Use Snapchat Camera?

It would be best if you used your camera to take a snap on Snapchat. First, grant camera permission to Snapchat so it can access your device’s camera. Once that’s done, you can take photos or record videos with various filters and effects

Here are the steps to take snaps using the camera:

Step 1: Open Snapchat App

To begin, open the Snapchat app on your device

Step 2: Tap On Camera Icon

Tap on the “Camera” icon at the screen’s bottom center

Step 3: Take A Snap

To take a photo, tap on the white circle once. For recording a video, long-press the white circle button

Step 4: Apply Filters and Effects (Optional)

You can add various filters and effects to your snap before sending it. Swipe left or right on the screen to browse through the available options

Step 5: Send With Your Friends

Finally, choose a friend or multiple friends from your contact list, and then send them your snap by tapping the blue “Send” button

Also Read: How to Hide Snapchat Birthday Notification? [Android and IOS]

How To Use Snapchat Black Screen With Text?

To use Snapchat’s black screen with text feature, you can share messages or announcements with your friends or on your story. Follow these simple steps to use the black screen with text:

Step 1: Launch Snapchat App

Open the Snapchat app on your iOS or Android device

Step 2: Tap On Search Icon

Once you’re in your account, tap on the “Search” icon on the screen’s upper left side

Step 3: Search For Black Screen Filter

Type “Black Screen” in the search field to find the black screen filter

Step 4: Select Black Screen Filter

Choose a black screen filter that suits your preference

Step 5: Take A Snap

Capture a snap using the black screen filter

Step 6: Tap On Text Icon

Next, tap on the “T” icon located in the upper right corner of the screen

Step 7: Write Your Message

Type the text or message you want to share with your friends

Step 8: Share It

Finally, tap on the “Send To” button to share the black screen with your text message

Also Read: Does Snapchat Notify You When Someone Search Your Name?

What Is Snapchat’s Response To The Black Screen Issue?

Snapchat’s response to the black screen issue is that they have acknowledged the problem and are actively investigating it. However, they have not yet released an official solution or remedy for the bug

In their tweet on Twitter, Snapchat mentioned that they are aware of the issue and are currently working on resolving it. So, for now, users affected by the black screen problem will need to wait until Snapchat provides further updates

Also Read: How To Get Rid of Snapchat’s New Update? | Install Old Version

Frequently Asked Questions (FAQs)

Here are some of the frequently asked questions about “Fix Snapchat black screen issue,” and they are as follows:

How To Add Best Friends On Snapchat?

Adding a best friend on Snapchat is not manual; you cannot remove or add them directly. The best friend list is automatically generated based on your interactions. Read the full article on how to add best friends on Snapchat

Why Does Snapchat Keep Crashing?

Snapchat may keep crashing due to several reasons. One common issue many users report is a black screen glitch that affects the camera functionality, leading to the app’s instability. This problem can result in difficulties while using the app, and some users may also experience a lack of notification visibility

How To Fix “Too Many Friends” Error On Snapchat?

To fix the “Too Many Friends” error on Snapchat, one should consider removing unnecessary friends and clearing old chats and conversations. This will help reduce the friend count and free up space, allowing for new connections and resolving errors

Is Snapchat Not Working?

Despite its many great features, Snapchat can face various issues reported by its users. Some problems may be attributed to slow internet connections, while others may arise due to internal issues with the Snapchat application. You can read the comprehensive article on Snapchat Not Working for further insights

How To Cancel Location Requests On Snapchat?

Canceling location requests on Snapchat is a straightforward process. Ensure that you have the latest version of Snapchat installed on your phone, then navigate to the settings page. Look for the “Location Request” option and turn it off.


Here are the quick and easy solutions to resolve the Snapchat black screen issue when taking snaps or videos. Follow the steps mentioned above, and the problem will be fixed quickly. Additionally, remember to clear the app cache and keep the app updated regularly

We hope you found this information helpful and enjoyable

Please comment in the box below if you have any questions or concerns

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