How often do you use the Kik app? I think Kik is an engaging messaging application where you can sit for an hour and enjoy the exciting features to chat with your friends. You can also use the exciting feature “Group” to chat with your friends. Besdies, you can also send photos and video messages to your friends.
But have you ever noticed that sometimes when you receive images and videos from your friends, you can’t open photos or videos from your friends, it’s not loading? Do you know what might be the reason behind this?
There might be several reasons why you can’t load photos and videos from your friends. So, today in this article, we will guide you on some solutions to this problem, you can follow to fix the problem.
Fix the Problem: Photos and Videos Are Not Loading on Kik
Are you facing the problem of photos and videos are not loading on Kik? If yes, there might be a couple of reasons you are receiving this message and can’t open or save the pictures or videos.
Reasons why photos and videos are not loading that you received
- While sending photos or a video, your friend’s internet connection wasn’t good. So, the picture or video didn’t send properly to you.
- Your friend didn’t finish uploading the picture or video.
- Your friend sends you a crashed photo or video.
These might be the reason why you can’t open the photos or videos sent by your friend. So here are a couple of things that you can try to fix the problem.
Fix The Issue!
Here we have mentioned some points that can help you to fix your problem. So follow the solutions mentioned below.
- Try to re-open the image or video.
- Restart the Kik application and try again later.
- Ask him/her to send it again.
- Check your internet connection.
These are the basic solutions to fix your problem; if you still can’t load photos or videos, follow the solution stated below.
Also Read: How To Send Video Messages On Kik
Troubleshoot: Cant open photos or videos from your friends
If you have followed all the basic solutions mentioned above, but still your images and videos are not loading, then here are some best solutions to fix your problem.
- Check your internet connection or switch to a different connection, like from Data to WiFi connection and vice-versa.
- Force close the app and re-open the app.
- Clear Cache from your device.
- Check for the updates. Run up to date version of Kik.
- Restart your device and try again.
- Re-install your Kik app in your device.
These are the troubleshooting that we can practice to solve the ‘cant open photos or videos from your friends’ issue. Still, ff this also doesn’t work, then we can’t do anything. But you can report your problem to Kik.
To report your issue: mail Kik Help Center.
Also Read: How to Send Fake Live Camera Picture on Kik
There you go, whenever photos and videos are not loading on Kik, you can try the solutions mentioned in this article. To make it easy for you, we have written a straight forward solution that you can try, and we have classified into two sections.
So first, try a basic solution mentioned under Fix this issue; if it didn’t work, then you can troubleshoot the problem, or you can also report your problem to Kik Help Support.
We hope you will be able to fix your problem with the help of this article. If it didn’t work, then we are sorry for that. And if you have any queries or suggestions regarding this article, you can leave us a comment in our comment section below. We are always here to help you out with your problems.
For more helpful guidance and tips on the Kik app, go to the link Kik Tips.