11 Fixes On Netflix Not Working on Firestick [2023]

Netflix Not Working on Firestick

Amazon Fire TV Stick changes the way you watch streaming videos on your TV. You can watch almost every stream, including Amazon Instant videos and Netflix. Regarding Netflix, I love to spend most of my free time watching series and movies, but not for all people. One of my friends recently said his Netflix is not working properly on Firestick. Are you also facing the same problem?

To fix Netflix not working on Firestick, try unplugging and re-plugging the device, restarting the Firestick, checking your home Wi-Fi, clearing the Netflix cache, updating the Firestick firmware and Netflix app, changing your Amazon location, using a different Amazon account, or performing a factory reset. If the problem persists, contact Netflix or Amazon customer support for assistance.

By doing this, it will help you to access your Netflix account on Amazon Fire TV Stick. Now, you can enjoy your favorite streaming videos without any issues. If your Netflix is still not working, you can try other methods, which I have listed below. In addition, I have also mentioned steps to add or install Netflix on Fire TV Stick properly.

How to Fix Netflix Not Working on Firestick?

Netflix expands its business to almost every section of the market to ensure that users entertain themselves in every possible way. But, every time, things will not work the same. Many users are facing trouble accessing Netflix on Amazon Fire TV Stick. They sometimes receive a message saying, “Sorry, we could not reach the Netflix service. Please try again later.” And other times, can’t even open or run a Netflix app.

That’s why to solve Netflix crashing, not working, or unavailable problems on Fire Stick, here are the following methods you can try.

1. Unplug and Re-plug Fire TV Stick

The most common solution to resolve Netflix’s not working issues is to disconnect the power cable of the Firestick device and then plug it back in. This will restart the server of the Amazon Fire TV Stick and potentially resolve the problem.

Unplug the Fire Stick for about 20 seconds and then re-plug it. Ensure that all the lights are functioning properly. Afterward, use the Fire Stick remote to turn on the device. If you are experiencing issues with the Amazon Fire Stick remote, you can refer to an article on how to fix Firestick remote working issues.

2. Restart Firestick Device

You can restart the Firestick device if the above methods don’t solve your Netflix problem. Sometimes, the issue may be with the device rather than the Netflix app. The Fire TV Stick may not recognize the Netflix app or can’t run programs properly.

  1. To restart the Amazon Fire Stick device, follow these steps:
  2. Long-press the Home button on your Fire Stick remote.
  3. On the TV display, select the Settings option.
  4. Choose My Fire TV. If you can’t find the My Fire TV section, select either System or Device.
  5. Select Restart and wait a few minutes for the process to complete.
  6. Finally, check the Netflix app.
  7. Check Your Home Wi-Fi

3. Check Your Home Wi-Fi

The Amazon Fire TV Stick requires a stable internet connection to stream videos from various apps, including Netflix. If you are experiencing connectivity issues with Netflix on your Fire TV Stick, it is important to check your home Wi-Fi network’s signal strength and stability.

To determine if your internet connection is the problem, you can perform the following steps:

  1. Check the signal strength of your home Wi-Fi network to ensure it is sufficient for streaming Netflix. Ensure that you are within range of your Wi-Fi router and that no obstructions could weaken the signal.
  2. If you suspect an issue with your internet connection, try restarting your router. Unplug the router’s power cable for about 15 seconds, then plug it back in. You can also locate a small button at the back of the router and press and hold it for 10 seconds to perform a reset. After resetting the router, remember to set up your Wi-Fi username and password.
  3. Additionally, you can check your home internet connection’s speed using Fast.com. This online tool will measure the internet speeds you receive from your ISP (Internet Service Provider).

By ensuring a stable and sufficient Wi-Fi connection, you can improve the performance of Netflix on your Amazon Fire TV Stick.

4. Clear Netflix Cache

Cache files are designed to improve app performance by enabling faster loading times. However, if these files become corrupted, they can cause apps to malfunction. If you’re experiencing issues with Netflix on your Fire Stick, clearing the cache can help prevent crashes and improve loading speed.

Clearing the cache files of Netflix is a simple process that can be completed in a few minutes. Follow these steps to clear the Netflix cache on your Amazon Fire TV Stick:

  1. Long-press the Home button on your Fire Stick remote.
  2. Select “Settings” on your TV screen.
  3. Scroll to the right and choose “Applications.”
  4. Select “Manage Installed Applications” from the options.
  5. Search for and choose the “Netflix” app.
  6. Select the “Clear Data” option.
  7. Next, choose “Clear Cache.”
  8. Finally, please turn off your device and then turn it back on.

By clearing the cache of the Netflix app, you can resolve potential issues related to corrupted data and improve the overall performance of Netflix on your Fire Stick.

5. Update Amazon Fire Stick

Your Amazon Fire TV Stick may be outdated, and it’s important to regularly update it to ensure the proper functionality of apps, games, and videos. Neglecting to check for updates can lead to difficulty running programs, such as Netflix not working on your Fire TV Stick.

To update your Amazon Fire Stick, follow these steps:

  1. Launch your Amazon Fire Stick on your TV.
  2. Go to “Settings.”
  3. Select “My Fire TV.”
  4. On the right side, choose the “About” option.
  5. Next, select “Check for Updates.”
  6. You will see the current version of your Firestick on the right side. If there are new updates available, select “Install Updates.”
  7. Wait for the update process to complete. This may take about 5 to 10 minutes.
  8. Once the update is finished, restart your Amazon Fire TV Stick.

Keeping your Fire Stick updated ensures optimal performance and resolves potential compatibility issues with apps like Netflix.

6. Change Your Amazon Location

Have you ever changed the location of your Amazon account to another country to make a purchase? If you have, changing it back to your original location is important. This is because if you purchased Netflix from your country, it requires your current location to stream videos. Additionally, the country you have selected in your Amazon account may not support Netflix.

To change the location of your Amazon account, follow these steps:

  1. Go to the “Manage Your Content and Devices” section.
  2. Log in to your account if required.
  3. Next, click on the “Preferences” tab.
  4. Choose “Country/Region” settings.
  5. Click on the “Change” button.
  6. Fill out the form and set your current location.
  7. Finally, click on the “Update” button to change the location.

Ensuring that your Amazon account reflects your correct location, you can avoid any potential issues with accessing Netflix and ensure a smooth streaming experience.

7. Use Different Amazon Account

If you cannot access or connect to Netflix, you can try using a different Amazon account on your Fire TV Stick. This involves switching to another Amazon account and installing Netflix on it. However, it’s important to note that you should not have Netflix pre-installed on the other account, as Amazon may track your account and prevent Netflix from working.

To switch Amazon accounts on your Fire TV Stick, follow these steps:

  1. Open the Amazon Firestick on your TV.
  2. Go to “Settings.”
  3. Select the “My Account” option.
  4. Choose the “Amazon Account” option.
  5. Next, select “Deregister.”
  6. Confirm the deregistration by choosing “Deregister” again.
  7. Wait for a few minutes to allow Amazon to deregister your account.
  8. After that, select the “I already have an Amazon account” option.
  9. Follow the provided steps on the screen.
  10. Visit amazon.com/code and log in to your account.
  11. Enter the previously copied code in the required field.
  12. Finally, tap on the “Continue” button.

Now, you can install Netflix on the newly switched Amazon account and check whether the issue is resolved or not.

8. Update Firestick Firmware

The firmware of your Firestick also requires periodic updates to ensure compatibility with the latest apps and improvements. To update the system firmware of your Fire TV Stick, follow these steps:

  1. Open your Amazon Fire TV Stick.
  2. Choose “Settings” from the home screen.
  3. Next, select “System.”
  4. Under the system menu, choose the “About” option.
  5. Now, check for any available system firmware updates for your Firestick.
  6. If an update is available, select “Install System Update.”
  7. Wait for the new update to download and install.

Once the update process is complete, your Fire TV Stick will be running the latest firmware version. This can help resolve compatibility issues and ensure optimal performance.

9. Update Netflix App

To ensure compatibility and resolve potential issues, it’s important to update the Netflix app on your Amazon Fire TV Stick. While Amazon Firestick typically auto-updates installed apps, you may need to update Netflix if you’ve disabled auto-updates manually. Here’s how you can update the Netflix app directly from your Fire TV Stick:

  1. Select the “Settings” option from the home screen of your Fire TV Stick.
  2. Then, choose “Notification.”
  3. Look for any available Netflix updates in the list.
  4. If an update for Netflix is available, select “Update.”

The update process may take around 2 to 3 minutes to complete. Once finished, you can open Netflix and check if the issue is resolved. Updating the Netflix app ensures you have the latest features and bug fixes, improving your streaming experience on the Fire TV Stick.

10. Reset Amazon Fire Stick

If you’ve exhausted all other troubleshooting methods and still can’t get Netflix to work on your Fire TV Stick, you can try performing a factory reset. It’s important to note that a factory reset will erase all your sign-in details, installed apps, and personal information, so make sure to save your Fire Stick and app login information and any important personal data in a safe place before proceeding.

To factory reset your Amazon Fire TV Stick, follow these steps:

  1. Select the “Settings” option from the Fire TV Stick home screen.
  2. Scroll down and choose the “System” menu.
  3. Search for and select the “Reset” option to reset the Fire TV Stick device to its factory settings.
  4. You may be prompted to enter your FireStick PIN to proceed with the reset.

Please be aware that performing a factory reset should only be done as a last resort when all other troubleshooting steps have failed.

11. Contact Support

If you have followed the troubleshooting steps provided and are still experiencing issues with Netflix on your Amazon Fire TV Stick, it is advisable to contact the respective support teams for further assistance.

Both Netflix and Amazon have dedicated customer support that can offer personalized guidance and help diagnose specific issues related to playback or connectivity. By reaching out to either Netflix or Amazon support, trained professionals can provide the necessary expertise to help resolve your problem.

Contacting customer support will allow you to receive direct assistance and ensure you can enjoy uninterrupted streaming of your favorite movies and TV shows.

Please note that support contact information for Netflix and Amazon can be found on their respective websites.

Also Read: How To Stream Netflix On Discord

Why is Netflix AutoPlay Not Working on Firestick?

If your Netflix Auto Play is not working on Firestick when you are about to play videos or music, you may have disabled the Autoplay option. So, turn on Autoplay on your Netflix account and watch videos without playing them.

To enable Autoplay on Netflix, firstly,

  1. Go to the official web version of Netflix.
  2. Login to your account.
  3. Open your profile & Parental Controls settings.
  4. After that, click on Change which is located next to Playback settings.
  5. Next, select Autoplay next episode in a series on all devices option.
  6. Finally, click on the Save button.

Also Read: How To Stream Netflix On Discord Without Black Screen?

Is Netflix Down on Firestick?

Netflix is a large streaming service provider company in the world. It has over 200 million active users worldwide. This means keeping a record of each individual is not a simple task. It does malfunction and causes errors sometimes. But, rarely experience server down.

When Netflix is down or not working with your Firestick, they will broadcast the information on their social media platform like Twitter. So, you can go to their page and check whether their server is down or not. You can also follow them and get updated about their news for future information.

Moreover, you can also see whether the Netflix server is working properly on sites like “Is It Down Right Now” and “Down For Everyone or Just Me.” They will have up-to-date information about the overall Netflix condition. So, you can there out.

Also Read: How To Cancel YouTube TV

Frequently Asked Questions

Here are some of the related questions about “Netflix Not Working on Firestick.”

Does Amazon Fire Stick Support Netflix?

Yes, Amazon Fires Stick supports Netflix.

How Much Does Netflix Cost on Firestick?

Netflix costs around $8.99/month on Amazon Fire Stick.

Does Netflix Mobile Work on Fire Stick?

No, Netflix Mobile doesn’t support Amazon Fire TV Stick because its resolution is only made for mobile devices.

Can You Jailbreak Netflix on Firestick?

When you jailbreak Netflix on Amazon Fire TV Stick, then you are not jailbreaking Netflix. You are just jailbreaking Firestick and installing a different content package.


Lastly, Netflix provides us with the best entertainment service imaginable. Sometimes, we forget to tell how much time we have spent watching interesting streaming videos on Netflix. So, if your Netflix is not working on Amazon Fire TV Stick, you can follow the above methods. One or other, they will help you to access your Netflix account.

If you have other queries related to Amazon Fire TV Stick, please ask in the comment section.

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