Why Is Dropbox Not Working? [Solved]

Why Is Dropbox Not Working

If you are a daily user of dropbox and you upload important files to it but it is not working/ opening now?. Also, you are not able to get access to the app and get your important file for your work or study. So, what shall you do in such situations? If you are having such problems with dropbox then we have a guide on how to fix the dropbox app if it’s not working.

Dropbox might not be working due to errors inside the app, not updating the app to its latest version, or not meeting the system requirements. Other issues include the app not installing, or the application crashing frequently. This problem can be caused due to many reasons like slow internet connection, no space on your device, your antivirus or firewall blocking the application, and not meeting the system requirements.

Most of the time, you can fix dropbox not working issues on your own and get the app working again. If you are wondering what type of solutions are there related to this problem then this is just the article for you. I have provided the best solutions that you can perform by yourself if dropbox is not working on your device and make it work again. Read the article below to know them.

Table of Contents

Major Dropbox Outages That Users Mostly Complain About

Some of the frequently reported problems made by the users using the dropbox app are mentioned below. Have a look if you are facing any.

Dropbox Not Syncing

App compatibility is one of the reasons why Dropbox for Android experiences problems. An app won’t sync automatically if it doesn’t support Dropbox. To access it elsewhere, you will need to manually replace the file.

When your device’s power is low, Dropbox will restrict background operations to preserve battery life. Dropbox can be blocked by other software on your computer, most commonly a firewall or antivirus. There can be a problem with your internet connection as well.

Files Inside Dropbox Are Missing

You are not the only Dropbox user who has experienced the issue of lost files. When it happens, relax; the missing files aren’t going anywhere. The file or folder is missing as a result of being relocated, moved, or deleted by you or another user with whom you are sharing it.

Dropbox only retains deleted files for 30 days, so you must discover the deletion and retrieve the file before that time. Up to a year’s worth of files can be recovered for Pro subscribers using “Extended Version History.”

Login Problems

Many of you frequently encounter an error message that reads, “The Dropbox page isn’t working.” Make sure that the login information that you have provided is correct. Also, your account gets disabled after 12 months of inactivity. Deleted files from your Dropbox account will not be restored for another 90 days.

So, you must engage in some activity such as uploading, downloading, or altering files or folders on your account once every 12 months to avoid login problems or your account deletion. You can contact Dropbox Support if you are having problems to login into dropbox.

Dropbox Website Not Working

The worst-case scenario is when the Dropbox website is down and you cannot sync, upload, download, or do anything else. It can be caused due to your internet connection being slow. Secondly, the dropbox servers might be down which is why the website won’t respond.

Another reason can be your browser cookies and caches are slowing down the performance of the website. Make sure to clean them up. Lastly, keep your web browsers updated as the older version of the browser might not support the dropbox website.

Dropbox Errors

You could run into several different issues while using Dropbox. You must fix the unknown problem as soon as possible because it prevents you from syncing or uploading files to Dropbox.

Check if you are trying to share or unshare a folder that contains a very large number of files. You have sent a lot of invitations in a short period but dropbox has a limit on how many invitations that you can send in one day to prevent abuse so, the dropbox provides you with an error message

Dropbox Not Installing

If you are having problems installing dropbox on your device, there can be various reasons. Make sure that the device that you are trying to install in dropbox is compatible with your device. Also, check if your device has enough space in it to let the app download.

You must also have a strong and secure internet connection to download the app. Make sure the antivirus software or firewall isn’t blocking the installation. Also, check whether you are downloading the latest version of the app or not.

Constantly crashing

Sometimes when you launch Dropbox, it will immediately close due to technical difficulties. Following that, the Dropbox folders and files disappear from the screen, and the sync stops operating.

Another most frequent cause of Dropbox crashes is that an anti-malware tool can be blocking dropbox as that software identifies dropbox as harmful software or you have not provided the required permissions for the application to run fully.

7 Solutions For You To Perform If the Dropbox Outages Occurs On Windows Or Mac

Although Dropbox is one of the top online storage services for data and provides numerous benefits to its users, “the Dropbox app cannot be accessed” is a frequent problem that many of you guys are having. So, I have listed down the top solutions that I performed to make dropbox work again if dropbox is not working on your device. Have a look below.

Restart The Desktop Version Of Dropbox On Mac

First off, a lot of application problems, such as Dropbox not working or Dropbox not opening, can be brought on by client-side faults, so you can restart your Dropbox desktop program and give it another go. Below I have mentioned how you can restart the app on your device.

Follow the below steps if you are a Mac OS user.

Step 1: Find The Finder Menu

To choose the macOS menu bar, locate the Finder menu near the top of your Mac’s screen.

Step 2: Tap On Black Apple

Select the black apple on the top left corner of your screen.

Step 3: Select Force Quit

On the drop-down menu, tap on the “Force Quit” option and then tab name “Force Quit Application”

Step 4: Choose Dropbox App

Search for dropbox on the list of applications and select “Force Quit”

Step 5: Restart The Dropbox Application

Start the application again and check whether it runs or not.

Restart The Desktop Version Of Dropbox On Windows

Perform the below steps if you are a Windows OS user.

Step 1: Press On The Windows Key Or Start

To begin with, press the “Windows” key on your keyboard or at the start menu on your desktop.

Step 2: Right Click On The Windows Icon

Take your mouse cursor to the windows icon on your screen and right-click on the icon.

Step 3: Go To Task Manager

Double left-click on the task manager after you have right-clicked on the windows icon.

Step 4: Select Dropbox

Search for dropbox on the list of the task manager. After that select it.

Step 5: Press On End Task

After you have selected dropbox, press on the end task at the bottom right of the task manager tab.

Step 4: Open Dropbox Again

After ending the task in the task manager, re-open the dropbox app on your device.

Turn Off Your Antivirus Software For Mac

When you install the Dropbox application on your device but your device is blocking the dropbox and not letting it open. What can be the reason? It can be a result of your system’s Windows antivirus protection. If the antivirus software sees any application as a threat, it will directly block the app and won’t let it run until you provide permissions to it.

To solve the problem, here is what you can do.

If you are on Windows OS, perform the below guide.

Step 1: Click On Start

On the bottom left of your screen in the taskbar, click on the start icon.

Step 2: Press On Settings

Press on the “⚙️” icon available there.

Step 3: Select Update And Security

Inside the setting tab, you will see an update and security options. Click on that.

Step 4: Go To Windows Security

Once you get inside update and security, there you will be able to view the Windows Security option. Simply, press on it.

Step 5: Click On Virus And Threat Protection

When you click on windows security, a whole lot of options will appear on the right side of the screen. Select Virus And Threat Protection.

Step 6: Press On Manage Settings

Once you press virus and threat protection, a new tab will open. There on the right side of that tab, you will see virus and threat protection settings. Under that, there will be “manage settings” in blue font. Click on that.

Step 7: Turn Off Real-Time Protection

Once you press on to manage the setting, you are going to be directed to another screen. There you will see the Real-time Protection bar. Simply turn it off. Then try opening the dropbox app.

The files you open or download won’t be scanned for threats when real-time protection is disabled. Real-time protection, however, will soon resume automatically protecting your device after some time.

Turn Off Your Antivirus Software On Mac

The steps are pretty simple for Mac users. Follow the below steps to turn off your antivirus.

Step 1: Click On Trend Micro

On the menu bar of your macOS, click on the trend micro icon.

Step 2: Select Shut Down Trend Micro Antivirus

On the drop-down menu, you will see “Shut Down Trend Micro Antivirus” at the last. Simply press on it.

You can also use the Diagnostic Toolkit Tool if the above steps do not work. Simply go to your Spotlight. Then search for Trend Micro Antivirus Diagnostic Tool and press on Return. After that, go to the General window and select Stop Components

Turn Off Windows Firewall

Likewise, Windows antivirus protection and Windows firewall can also stop you from starting the Dropbox launching because Dropbox permission is refused. You have to allow the dropbox app through the firewall in order to let the Dropbox application run. See the below methods according to your device.

Follow the below steps if you have a windows operating system.

Step 1: Go To The Start Menu

Click on the start icon available at the taskbar at the bottom of your screen.

Step 2: Tap On Settings

Tap on the “⚙️” icon inside the start menu.

Step 3: Select Update And Security

When you are inside the setting of your device, you will see updates and security options. Press on it.

Step 4: Go To Windows Security

You can see Windows security on the navigation panel. Press on it.

Step 5: Click On Firewall And Network Protection.

On the right-hand side of the windows security tab, there will be firewall and network protection. Tap on it.

Step 6: Select Allow An App Through FIrewall

Once you press on firewall and network protection, you will be directed to another tab. There you can see the option “Allow an app through firewall” in blue font. Click on that.

Step 7: Click On Change Settings

A pop-up dialogue will appear after choosing the above option. Select the change setting on that dialogue. Look through the list of apps, then select Dropbox and check on the Private and Public checkboxes. Finally, click OK.

Turn Off Firewall On Mac

Follow the below guides if you are a mac user.

Step 1: Click On The Apple Icon

At the top left corner of the screen, there will be an apple icon. Firstly, press on it.

Step 2: Select System Preference

After clicking on the apple icon, go to the system preference.

Step 3: Select Security And Privacy

Inside the system preference, there will be various options. Select Security and privacy among them.

Step 4: Click On Firewall

After clicking on the security and privacy icon, go to firewall

Step 5: Turn On The Lock

At the bottom left corner, there will be a lock icon. Turn it on and enter valid unlock information (your username and password)

Step 6: Click On Turn Off Firewall

There will be a “Turn off firewall” button under the firewall tab. Tap on it. Also, do not forget to lock the icon back once you run dropbox to prevent further changes without your permission.

Check For Updates

If the Dropbox program won’t open in Windows 10 or on a Mac, after disabling every Windows protection setting. You might try updating the Dropbox app, which usually fixes issues.

Check if dropbox has recently brought an update. If you are not updating the application when new updates are available, the application can have different problems like not syncing, and crashing frequently. So, it is better to keep the app updated.

Also, check your system requirements if dropbox is not working and also check whether your device is meeting the minimum requirements for the application to run.

Uninstall And Reinstall The Dropbox App On Windows

If all the above solution is not helping and dropbox is still not working then uninstall the setup of the dropbox app completely. Then later reinstall it. This has helped a lot of users and solved their problems entirely. You can uninstall the dropbox application by following the below guides.

If you are a Windows OS user, perform the below steps.

Step 1: Open Start Menu

Open the start menu which will be available on the taskbar of your device.

Step 2: Go To Settings

Click on the “⚙️” icon to get inside the setting tab.

Step 3: Go To Apps

Inside the setting tab, you can see a variety of options. Select Apps.

Step 4: Go To Apps And Features

Inside the apps tab, go-to apps and features in the navigation panel on the left-hand side of your screen.

Step 5: Search For Drop Box And Press Uninstall

Inside the app and features, there will be a list of applications that your device has. Search for dropbox among them. Select it and press on the uninstall option.

Uninstall And Reinstall The Dropbox App On Mac

Follow the below steps to uninstall the app if you are a Mac OS user.

Step 1: Open Finder

You can open the finder from the menu bar. Or simply press “Option+Command+Space” altogether to open the finder.

Step 2: Search For Dropbox

Search for dropbox in the search bar to locate the dropbox app.

Step 3: Select Move To Trash

After you locate the dropbox app. Right-click on it. Then click on move to trash on the pop-up menu.

Step 4: Right-Click On The Trash App

Find the trash app and right-click on it.

Step 5: Select Empty Trash

After you right-click on the trash app, select the empty trash option and confirm it.

After you have uninstalled the application, download the latest version of dropbox and reinstall the dropbox application.

Why Dropbox Uploads Are Slow?

Some of the reasons why uploading in dropbox are slow is listed below.

  • There can be problems with your network connection. The upload speed will drop drastically if the internet connection is very slow.
  • Dropbox has limited bandwidth. When uploading files, Dropbox automatically reduces its speed to about 75% of the original speed to prevent disrupting the network connection.
  • You might be running many applications at the same time. The upload performance would drastically decrease if users use many applications at once while uploading data to Dropbox.

3 Ways To Slove Dropbox Slow Upload Issues

After knowing the reasons behind why the uploading is slow in dropbox, you might also be wondering what can you do to solve the issue. I have mentioned some of the solutions that you perform from your side to solve the issue.

  1. Check your internet connection. The network that you are connected with might be facing a lot of interference. So, try switching the network connection. You can also use your cellular data for uploading to dropbox.
  2. Setup unlimited bandwidth on dropbox. By doing so, there won’t be any limit on the speed to upload any files to dropbox. The upload rate will be increased to the maximum.
  3. Close all the applications that you are using besides dropbox. As the other applications might also be utilizing your internet connection, the dropbox app may not able to get enough connection.

Also, check down the below articles if you are having problems with any other applications or websites.

“Is Office 365 Not Working? [Reasons And Solutions]”

“Is Omegle Down? [Possible Reasons And Solutions]”

“Why Is Apex Legends Not Working? [Problems And Solutions]”

“Why Is Kik Not Working? [10 Fix For The Issues]”

“Pinterest Not Working”

Frequently Asked Questions (FAQs)

Here are some of the questions related to Dropbox not working or some of the other issues that users encounter. Have a look below.

Will I Lose My Files If I Uninstall Dropbox?

Typically, deleting the Dropbox desktop application does not delete the files in your Dropbox folder from your computer’s hard drive. It becomes just like any other folder on your PC that is not synced to your internet account.

How Safe Is Dropbox?

Dropbox is built with numerous layers of security, distributed across a scalable, secure infrastructure, to keep your files safe. These levels of defense consist of: Dropbox uses 256-bit Advanced Encryption Standard to encrypt files at rest (AES)

What Happens If I Delete Dropbox From My Computer?

Your file hosting service will basically not be available to you when the Dropbox application is removed and it stops syncing the files in your Dropbox folder.

Can Dropbox Have Viruses?

Because Dropbox is widely utilized in the corporate context and is blocked to be stopped by IT security teams, it makes an appealing virus delivery tool for malicious hackers.

What Happens When Dropbox Is Full?

If you get the message “Your Dropbox is full,” it signifies that you have used up all of the available storage in your Dropbox account, and the sync will also stop.


As you can save files online and sync them to your devices using Dropbox, also known as a cloud storage service. Using dropbox you can share files and folders with others using Dropbox links without sending large attachments and a huge number of people are using this application.

With more than 700 million users worldwide dropbox has become enormously famous. So, it can be frustrating to those users if the dropbox application is not working. As people are uploading important files to dropbox it can be hard for them if they are not able to access them.

So, in this article, I have mentioned the possible reasons for their fixes if the dropbox application is not working. I hope this article has helped you in solving the problem because all of the above solutions are performed by me and all of them worked efficiently.

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