Why Spotify Says Offline Even Connected to Internet 2023 [Proper Troubleshoot]

Do you still remember when we had to rely on the Mp3 downloader app or website for music when there is no music streaming service available.

But now those days are gone, all thanks to Spotify. Now you can choose millions of music tracks and listen to your favorite songs anywhere and anytime as long as you are connected to the internet.

If you use Spotify’s premium membership, you can also enjoy the songs and podcasts offline. Just select and download your desired soundtracks and listen to them later on.

However, some users reported that Spotify says offline even though they are connected to the internet. It doesn’t work either on Wi-Fi or on any mobile data connection.

They see a message with no internet connection at the bottom side. So, if you are also facing the same problem, then don’t worry, you are in the right place.

Today, we would discuss why Spotify says offline when you have a good internet connection on your device and how to properly fix it in this article.

Why Spotify Says Offline?

Spotify offers the audio streaming service, so normally as long as you have an internet connection, then you are online.

Even with the little unstable connection is enough to play music tracks and podcasts on Spotify. But sometimes, out of nowhere, it shows the offline status.

It’s a pretty annoying thing to see when you have to play a new song which you are waiting for a very long time.

Now, let’s get to the point; if the internet connection is not the problem behind the Spotify offline status, then there could be other reasons that trigger a message “No internet connection.”

One of the reasons is the platform in which you choose to access Spotify. There is a two version of Spotify “Web” and “Mobile.” So, the problem can be different on these two.

If you are accessing Spotify through a website on your PC, then maybe your firewall and antivirus take Spotify as a threat and block the path between the website and network.

If that’s the condition, then Spotify says offline even connected to the internet.

On the other hand, if you are using the app version, then there are many possible reasons such as enabled offline mode, Data Usage Restriction, cache, Data saving, and power-saving mode as well as a way too slow network connection.

Now, we know the possible threats or reasons why your Spotify shows offline, so let’s move towards its solution.

The Proper Solution

In this section, I will show you some methods in which you can try to solve the above issues regarding the Spotify offline status.

So, let’s begun with the first method.

Disable Offline Mode

Offline mode is for the premium users. When you use the offline mode, then you can access the offline tracks. This means you can use the downloaded smoothing songs in Spotify without irritating ads.

But it also leads to no internet connection status. So, turn off the offline mode, and you will be back online again.

To do so, here are the steps below.

  1. Open the Spotify app.
  2. Go to the Settings and search for Offline mode.
  3. Once you find it, then toggle off that option.
  4. Finally, restart the app.

Try to Re-login

Sometimes when you haven’t properly login to the app, then it won’t load the downloaded tracks as well as shows the no internet connection symbol.

In this case, you can log out from the account and re-login again. So, let’s see how you do that.

On Desktop

  1. Open the www.spotify.com on the browser.
  2. Go to your profile section, which is located on the left side at the bottom.
  3. There, click on Log out option.
  4. After that, re-again access to the account using your login credentials.

On Mobile Devices

  1. Launch the Spotify app on your device, whether on Android or IOS.
  2. Tap on the Your Library option from the right bottom corner.
  3. Now visit the Settings option.
  4. Scroll down and tap on Log out option.
  5. After that, log back in using your ID and password.

Set Spotify as Exception on Data Saver Mode

If it’s a simple issue, then disabling the offline mode can do the job. However, if it doesn’t work for you, you may be using the data saver mode to save a balance.

You are not the only one who uses data saver mode; I also frequently use that option if I don’t want to run all the background apps.

So, include Spotify as an Exception on data saver mode so that you can again have a connection.

  1. Go to your mobile Settings.
  2. Now, tap on the Wireless and Network option.
  3. There you can see the Data Usage option, from where you can tap on Data Saver.
  4. Here, if you cannot find the Spotify app, then include it as an exception.

Turn Off Power-saving Mode

Power saving mode minimizes the background apps and network usage so that it can focus on battery life on your device.

So if you are using the power saving mode, then it can be the reason why Spotify says offline even connected to the internet.

Besides, it doesn’t consider which network you are connected to, whether Wi-Fi or mobile data.

Simply turn off the power saving mode on your device and check whether the problem is solved or not.

Check Network and Firewall

If you have installed any firewall or antivirus apps on your device, then it can cause trouble for you. In the case of the browser version of Spotify on desktop, you already have an in-build firewall.

It can take Spotify as a threat; then, it blocks the connection. Now, here just disable it for a certain time or the time when you are using Spotify.

After you are done with using Spotify, then allow the protection.

Also Read: Why Spotify not loading or show lyrics?

Restart the Router

One of the reasons why you can’t load the streaming music on Spotify is because of a slow internet connection.

If that’s the case, then first check your Wi-Fi connection, is it stable or not. If not, then you can either contact your ISP (Internet Service Provider), or you can simply restart your home router.

If you do so, then sometimes it can fix the problem by providing you a stable connection.

To restart your router, follow these few steps.

  1. First, just unplugged the router wire and leave it for like 15 seconds.
  2. Then plugged back in and check the connection.
  3. If this doesn’t work, you can also press and hold the small button on the router’s backside for 10 seconds. Remember, it will erase all the previously saved information like username and password.

Clear Cache and Data

You can also clear the cache and data of your Spotify account. It might solve your issue which you are facing on Spotify.

Remember: If you clear the Spotify cache, then you will lose all your downloaded songs. But your library and playlists will be untouched.

Besides, do not forget to save your login credentials also so that it will be easier for you to access the account later on.

On Android

  1. First, open the Spotify app.
  2. Then head to the Setting section.
  3. Now, tap on the Apps option.
  4. Tap Spotify.
  5. Tap Storage.
  6. There you can find the Cache option. Tap on it to clear the cache of your Spotify account.
  7. Close and re-open the app.

On iPhone

  1. First, head to your mobile Settings.
  2. Then tap on the General option.
  3. Tap iPhone Storage.
  4. Search for the Spotify app and tap on it.
  5. Finally, tap on the Offload app, which will clear the cache.

Uninstall the Spotify

Maybe your Spotify needs a fresh start from the beginning. Sometimes, due to certain bugs in the app can cause this problem.

So if you are using the old version of Spotify, then it’s time to update.

Here, instead of updating, just uninstall the app and re-download it from the store.

But remember to keep your login credentials so that you don’t have to start from scratch.


Spotify is a great music streaming platform where you can listen to smoothing tracks every time, both online and offline.

You can choose your own favorite artist and make a playlist from it. If you become a premium user, then you can access even more features. 

But sometimes, it can cause troubles and one of them is offline status even connected to Wi-Fi and mobile data (4g, 5g).

So, whenever Spotify says offline, even you are properly connected to the internet, then do follow the above methods.

This way, it will again connect the path between you and your favorite song tracks.