Are you just worried because suddenly your WhatsApp calls not connecting? Don’t worry; many users using WhatsApp have reported the problem; they are unable to call someone on WhatsApp. If you are one of them, then, as you know, every problem has its solution; you just need to relax and try to solve the problem rather than getting panic.
There might be various reasons behind the WhatsApp calls not connecting. So, take time and follow these five ways to solve calls not connecting on WhatsApp:
- Restart Your Device
- Check Your Internet Connection
- Grant Necessary Permissions
- Clear All WhatsApp Cache
- Reinstall or Update your WhatsApp
So these are the five ways to solve your WhatsApp calls not connecting. If you are unknow of the term we have mentioned above in bullets, then don’t worry. Today in this article, we will guide you with complete instructions to solve your problem. So stay with us and read the full article.
Reasons For WhatsApp Calls Not Connecting For Both Android And iPhone
There might be a number of reasons why WhatsApp calls are not connecting for both Android and iPhone. Some of the reasons for such kind of problems in WhatsApp are as follows:
Poor Internet Status
As WhatsApp is fully based on online sources, it is very important to have a good internet source or Wi-Fi connectivity. If the internet quality or the Wi-Fi status is poor, then it will cause many problems while using WhatsApp. Some problems can be; slow loading of messages, problems opening WhatsApp, taking way more time to connect to friends via call than it should have, WhatsApp not showing contact names, and many more.
You haven’t allowed WhatsApp Contact Permissions.
Giving access to contact is a very important step for WhatsApp to function properly. When you don’t allow WhatsApp contact permission, WhatsApp can not get enough information about the contact, such as the name of the person. Therefore, you must allow contact permissions to WhatsApp so that all the necessary pieces of information will be available for WhatsApp to use.
Outdated WhatsApp Application
It is a common mistake for people who use WhatsApp on their smartphones, as not keeping Whatsapp updated can cause various issues such as; bugs not being fixed, which can result in the crashes of Whatsapp and glitches, problems adding people, problems with calls not connecting properly, Whatsapp not showing contact names and so on.
Device Not Being Updated
When the device isn’t up to date with its recent software update, it can often cause difficulties in operating WhatsApp. As WhatsApp is optimized to operate in a newer version of the software, an older version might create some issues, such as; WhatsApp not opening, slower speed of messages getting loaded, calls not connecting, WhatsApp not showing contact names, and many more.
Lack Of Space
Mostly in android devices, lack of space becomes a major problem with time. For example, when WhatsApp can not get enough space it needs to operate, it can start getting glitchy, slow, and often crashes immediately. Similarly, lack of space can lead to calls not connecting.
Bugs In WhatsApp
When you have bugs in your WhatsApp application, it can get very glitchy and often might not work as it needs to. Therefore, when you have a slight doubt that you have bugs in your WhatsApp, simply delete your application and reinstall it. This will make your app bug free and should solve the problems.
Old Cache Data
Cache data can affect an application a lot, both in a good way and a bad way. For example, when your app collects cache, it can be easier for the application to fetch all the needed data for a certain task. Similarly, when there are a lot of cache files, the storage might not be enough for the application itself to perform its own task smoothly.
Therefore, when you use WhatsApp and start having problems with the app, check and clear the cache if you find it necessary. Having too many cache files can lead to WhatsApp calls not connecting, along with other problems.
Server Down Of WhatsApp
As many people use WhatsApp (nearly 2 billion), it can sometimes be hard for WhatsApp to keep its servers operating smoothly. Therefore, when the data is too much to process, the servers of WhatsApp can go down, which can lead to problems like WhatsApp call not connecting, WhatsApp not showing contact names, and many more.
So, this might be why you cannot connect to the calls on WhatsApp. Follow the methods below to solve your problem regarding calls not connecting on WhatsApp.
Ways To Solve WhatsApp Calls Not Connecting For Both iPhone and Android.
First thing, we don’t have to follow all the methods to solve the call not connecting; the method varies according to your issue since we don’t know what the exact issue is; you can follow each heading simultaneously, as mentioned below.
Restart Your Device
Sometimes what happens is we run out of space, or our device misbehaves, and we feel some delay while using the application. Every time issue we face is just not because of the issue of the application, but sometimes it might be because of our device as well.
So, while using WhatsApp, suddenly, if you face any problem regarding the app, then the first thing you should try is to reopen your WhatsApp app; if still, you face the same problem, then you can end all the tasks on your device and restart/reboot your device after you restart your device, open WhatsApp and try to call someone.
For Android Users:
Press and hold the power button until you see the restart. Now, tap on the restart, and your job is done.
For IOS Users:
Press and release the volume up and down key, and afterward, press the power button until the screen turns black.
Even after restarting your device, if you are not able to call someone on WhatsApp, then it’s not because of your device. You should move to the next method mentioned below.
Check Your Internet Connection
In today’s generation, everyone is in a hurry because of the busy schedule even if we don’t remember the task that we need to do, and we forget many things.
We don’t notice that we are not connected to the internet connection; even sometimes, we are connected to the internet, and we disconnect mistakenly while we place our device in the ear to make a call. And even if we are connected, our internet is not working.
If you think your internet connection is the problem, follow the steps below to solve it:
Step 1: Open The “Settings”
On your smartphone( iOS or Android), Launch your default “Settings” app on your devices by just tapping on it.
Step 2: Tap On “Wi-Fi.”
Once you open the “Settings” app, you should see a tab saying “Wi-Fi”(which differs from software and the type of device you have, but Wi-Fi will be a common word).
Step 3: Turn Off The Wi-Fi Network
Once you open the “Wi-Fi” tab, you will be taken to the “Wi-Fi” menu and will be shown the option to enable or disable it.
Step 4: Turn On Your Wi-Fi
Restarting doesn’t mean you turn your wifi off and on within seconds; make sure to wait for a minute or so, which will be some time for your device to process the data and give you a better experience.
Doing this should restore your current network settings if it doesn’t change your Wi-Fi connectivity. If so, you should unplug the power cord you are working on or discontinue the power supply of your router. Then, wait for a minute before turning the router back on.
So, you should check your internet connection before you make a call on Whatsapp. You can find various online and offline applications to check your internet speed. For example:
Step 1: Open Web Browser
Open any Web browser on your device.
Step 2: Type Fast.com
Type fast.com on the search bar and click search.
Step 3: Wait For The Result
Typing fast.com will start the Test, and you will see your connection’s download and upload speed.
And if everything is fine with your internet and still you are not able to call someone, then follow the next method mentioned below.
Grant Necessary Permissions
Have you granted all necessary permissions for WhatsApp? No! This might also be a major issue behind you are not allowed to call. When we start WhatsApp for the first time, we will be asked to accept or decline permission. If you haven’t accepted permissions, then don’t worry; you can allow permissions whenever you want to.
Steps To Allow WhatsApp Contact Permission For Android
If you are an Android user, then follow the steps to allow contact permission.
Step 1: Open Settings
Go to the Settings of your device.
Step 2: Tap On App Manager
Search and tap App Manager.
Step 3: Click On WhatsApp
Inside the App Manager, there will be a bunch of apps. Among those apps, choose WhatsApp.
Step 4: Click On Permission
Now, after you open WhatsApp, you will see a few options you can mess with. Simply tap on Permission.
Step 5: Allow Permission
Under Permission, allow all the necessary permission. Done.
The Steps To Allow WhatsApp Contact Permission For iPhone.
If you are an iPhone user, then follow the steps to allow contact permission.
Step 1: Open Settings
Open Settings on your device
Step 2: Open WhatsApp
Scroll down and open WhatsApp.
Step 3: Allow Access
Now, under “Allow WhatsApp To Access,” toggle ON” all the necessary actions. Done.
There you go; once you allow all necessary permission, open the WhatsApp application on your device and check whether you can call someone or not. If you are unable to call again, move to the next method mentioned below.
Also Read: How to Hide Last Seen on WhatsApp
Clear All WhatsApp Cache
Everyone is not familiar with tech and tech terms; we don’t notice the cache. Due to the old cache of applications on the device, we can face issues with the app. So within 30-40 days, we should clear all the cache of the app to use it smoothly.
Step 1: Open Settings
Open the Settings app on your device.
Step 2: Click App
Under Setting, go to the App.
Step 3: Open App Manager
Choose App Manager.
Step 4: Select WhatsApp
Now, choose WhatsApp.
Step 5: Tap On Clear Cache
From the bottom, Choose to Clear the Cache.
Step 6: Clear All Data
Finally, tap Clear all data, and all your WhatsApp cache is gone.
Finally, after clearing all the cache of WhatsApp, open WhatsApp on your device and try to call someone. If still, you face the same problem to call, then you can follow the next method mentioned below.
Reinstall Your WhatsApp
If you face any minor application issue, the best option is to re-install the application. You don’t have to think much about it; just uninstall and reinstall the app. So, here are the steps to reinstall the WhatsApp application.
Process To Re-install WhatsApp for Android
Re-installing WhatsApp on an Android device is very easy to do and almost the same as updating the app itself. The steps of re-installing WhatsApp for Android devices are as follows:
Step 1: Open Play Store
Open the Google Play Store on your device.
Step 2: Click On The Search Bar
Tap on the Search bar of Google Play Store. The search bar will be right at the top of the home page of the Google Play Store.
Step 3: Search For WhatsApp
Type WhatsApp on the Search bar.
Step 4: Click On WhatsApp
After you search for Whatsapp, the app will come at the top. Tap on WhatsApp.
Step 5: Unistall WhatsApp
Click on the Uninstall button and wait.
Step 6: Reinstall The App
Now, click on the Install button. Done.
Steps To Re-install WhatsApp For iPhone
The process to re-install WhatsApp on iPhone is very similar and somewhat the same. However, there can be a few steps that are different from one another. Therefore, if you have an iPhone, follow the steps below:
Step 1: Open App Store
Open the App Store on your device.
Step 2: Type WhatsApp
Type WhatsApp on the Search bar.
Step 3: Tap WhatsApp
Open WhatsApp by tapping.
Step 4: Remove The App
Click on the Remove button and wait.
Step 5: Click On Get Button Or Cloud Button
Now, click on the Get button or cloud button. Done.
So these are the step to reinstall the WhatsApp application according to your device.
There you go; this is how you can reinstall your application. Now, try to make a call with someone; we hope your problem is solved.
Update your WhatsApp
Have you checked that WhatsApp has new updates? No, then be certain that you update your WhatsApp up-to-date otherwise, you may run into some errors when using it. Sometimes when WhatsApp is not up-to-date with its software programs, WhatsApp tends not to work very well or starts crashing.
When you don’t update WhatsApp, the bugs that are fixed by the latest update won’t get fixed and will cause you some problems while using WhatsApp. Due to updates also, we can face some issues with the old version. So if we use some social media regularly, then we should be alert and keep checking about the new version and updates we get.
If you don’t know how to update your WhatsApp application, follow the below steps.
Steps To Update WhatsApp On Android Device
The necessary step to take while updating WhatsApp on an Android Device is below:
Step 1: Launch Play Store
Open the Google Play Store on your smartphone.
Step 2: Search WhatsApp
Simply click on the search bar at the top of your screen, “Google Play” is written there. Search for WhatsApp.
Step 3: Update WhatsApp
Click on WhatsApp, and if any update is available, click the Update button. Your WhatsApp will update soon.
OR
Step 2: Click On the three horizontal lines “≡”
Tap on the three horizontal lines “≡” from the upper left corner of the screen.
Step 3: Tap On “My Apps & Games”
You should find a “My Apps & Games” option; tap on it.
Look for the “Updates Section,” and if there is a new update on WhatsApp, you will be able to find it there.
Step 4: Update WhatsApp
If you discover WhatsApp within the “Update Section,” you should just simply update WhatsApp.
Steps To Update WhatsApp On iOS Device
Many people might have a problem while updating WhatsApp on their iOS devices. If you are one of them, then following the step below will be the right thing to do:
Step 1: Open App Store.
On your iOS Device(iPhone or iPad), open App Store.
Step 2: Click On The Profile Icon
Now, search for your profile icon in the highest right section and click on it.
Step 3: Update WhatsApp
You’ll find the list of apps waiting to be updated. Scroll down until you find WhatsApp.
If you discover WhatsApp on the list, then tap on “Update.” If you have the will to update other remaining apps, too, then just simply tap on Update All.
Update Your Device
Updating your device is equally important as updating your WhatsApp, as every new OS update comes with all the important changes that your phone needs to be safe from bugs and viruses. Therefore, to keep WhatsApp safe from internal bugs and let WhatsApp work without a problem, you should update your device timely.
Steps To Update OS On Android Devices
Step 1: Launch Your Settings App
Search for the settings application and open the settings on your android device.
Step 2: Open the “About Device” Section
Till you see the “About Device” option, search down the options, and once found, click on it.
Step 3: Look For OS Update
Now, just in case you have an option of a Software update available, tap on “Software Update.”
Some devices can automatically update themselves whenever one is offered if the owner has got the Auto-update option enabled on their device.
Steps To Update On An iOS Device
Step 1: Open Settings
Go to your device settings just by clicking on it.
Step 2: Open The General Section
Inside your settings app, there you should find a “General” option; click it.
Step 3: Look For Option Of Software Update
You’ll find an option of “Software Update” right below the “About” section; click the “Software Update” option.
There check if any iOS update is being offered and if there is an update available, click the “Download and Install” option.
Contact Service Team Of WhatsApp
If you are still facing the same problem, then we think there is no problem with your device and WhatsApp on your device. Once try to coordinate with support of the WhatsApp application. They will study your problem and give you the best possible solution.
Frequently Asked Questions
What Do You Need To Open WhatsApp Account?
All you need is a phone number that is not linked prior with any other WhatsApp account; this is enough for you to open a new WhatsApp account.
How Can We Change The Text Tone Of WhatsApp?
Yes, you can easily change the text tone of WhatsApp from the settings menu of WhatsApp.
If you send someone a message and they don’t reply, it could mean a number of things, but it usually means that the person is not interested in talking to you or doesn’t have time.
How To Know If Someone Has Read Your Messages On WhatsApp?
It’s simple to know if someone has read your messages on WhatsApp. Open the conversation with your friend and check the last message status. If you see blue tick marks in your last message, then it means your friend has seen the messages you have sent.
In Conclusion
Lastly, if you are unable to make a call on WhatsApp, you can try all the five ways mentioned in this article to solve your problem, and even if these ways don’t work, then it means you have to coordinate with the WhatsApp team about your problem. We have provided complete information about the methods to solve your problem. We hope the “WhatsApp calls not connecting” problem is solved.
Besides, if you have any questions regarding this issue or article, then you can leave us a comment in our comment section below. We will try to solve your problem.
And if you want more helpful guidance on WhatsApp, you can visit our official website Online Help Guide.
Thank You.
